0.4 HF nozzle obliterated itself

I was about to start a PETG HF print using the left 0.4 HF nozzle. When it was loading the filament and moving over to the nozzle tip cleaning pad I noticed it was dragging along a fine string of filament. I wasn’t too worried at that point since I’ve seen it happen before. However, during the bed leveling I noticed the nozzle was completely gone! I don’t know if it somehow melted, or just detached itself but for the price of those hotends I’m expecting a higher quality standard. Could be that I just got a bad one from the line, but I’ll definitely be opening a ticket regarding this.

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Bambu hotends never had a high standard to begin with but THAT is a new level…
I hope this is a one off flaw and not the start of a never ending nightmare…
Will be interesting to see what support and quality control have to say on that, or what excuses they use.

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Ive had that happen before on a standard X1 nozzle, its a manufacturing defect due to the way they are made (thermal expansion assembly). Open a ticket they will send you a new one.

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just want to tell you thank you for the pictures! looks cool!

my personal opinion would be to better get a new one. ggg

by the way, this is my first 3D printer, and as i tried to remove the left nozzle and clean it, i did not preheat it to remove it, i tried to cut it of the heater assembly where it was stuck because of the filament. so i cutted the cable what you can see in your picture.

advice of a print noob… better dont cut that!

after repairs, i had the same problem again. nozzle stuck… i preheated the nozzle and i could remove it without a problem.
this time without cutting that wire.

learning by doing i would say

thats weird because they are basically the same as A1 hotends but unlike the A1s they have way more issues