As can be seen in the image, those two corners or planes located at the entrance of the extruder—specifically at the filament sensor—cause the filament to hit them and fail to enter the extruder, returning back toward the AMS and causing numerous errors and failures. This happens especially when the upper part that holds the PTFE tube has play or is partially worn due to use. It would be highly advisable for BAMBULAB to modify the part so that the entrance is completely conical, which would completely prevent this issue. For this reason, it is also important to use some kind of PTFE tube aligner so that the filament is properly aligned with the opening and avoids these corners.
Maybe someone can design a printable replacement model until Bambu Lab fixes this issue
