Exactly.
I had four separate deliveries because of how they set things up.
Two different delivery companies, one competent, one DPD.
But, before DPD got in the mix, The tracking information on their website is all over the place.
They told me on Tuesday all the items are in their way, these notices have been sent on the day of delivery each time previously, yet, they didn’t hand over the packages to DPD until days later, across two different days.
DPD since then rerouted, without my permission, my packages from my house to a pick up point some distance from me and given my disability and health I can’t get, then eventually agreed someone else can help by picking them up.
Since then one package never made it and coincidentally was removed from active deliveries and they never sent a QR code for it. They one they did says 2 parcels to collect in the email, 3 in the app at the person at the pickup point says just one. DOD also says just one, despite sending 2 & 3 in the communications.
So one parcel is now lost and BL has to initiate an investigation by pressing a button, an action they find too difficult to do and they lied about doing it last time. The remaining package has been delayed from Friday to Saturday and now to Sunday.
It is a printer I am donating to another school, assuming I have worked out the tracking numbers correctly.
BL continues to use their business acumen by using DPD time after time. Despite so many complaints about them here and in public.
If you are interested in showing support.