All Clogged up

Can someone help, Relative Newbie to 3D printing. I found my printer printing fresh air.
Could’nt extrude or unload. Have taken the hot end off and it looks like its full of filament. Do I have to manually remove this or will it extrude on its own.

ALSO

THe other side of the filament coming from the spool is stuck into the Extruder. I cant pull it out. Is there a manual process that will maybe realease it.

Thanks for help.