AMS slot tangles when retracting filament

i’m having this issue with one slot failing to retract the filament properly but instead goes around the entire ams box, tangles and becomes a big mess. how could i solve this?

Having the same issue, so much so that it lead to other issues where my printer doesn’t even connect to my internet anymore.

Now that summer is here and I have some time I need to put in a work ticket. I’m thinking the entire motherboard is trashed.

I’ll follow this thread to see if anyone knows how to remedy. Wish I had some answers for you.

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