Ams2 slot 3 only retacts cant get it to load

today my ams threw up this i thought an piece of filament broke off i pull all the tubs nothing clean . als still thinks its has a spool loaded only retracks .

power off printer pulled cable waiting 1 mins plugged ams in power ed everything back up nothing same error

looking for some help

Perhaps someone else can give you more specific information, but in the meantime, here is a comprehensive guide by Bambu that covers almost all issues related to AMS.