Bambu, some of your major competitors have learned from you, have caught up with you, and now it seems it’s time for you to learn a thing or two from them. You may begin catching up on them by providing your users with the same facility like Prusa does with its Core One:
That says quite a few things about Prusa’s commitment to its users… which, sadly, isn’t something that can be said about Bambu… Perhaps it’s time to step out from your Apple-style walled-in garden and begin (for a change) to learn from what your competitors are doing right.
I have always been a Prusa user and have nothing but praise for them. This is the first time since using Prusa that I decided to try a new manufacturer, based on the positive reviews for Bambu Lab 3D printers. And then this happened – the same issue everyone who placed Black Friday orders experienced. I must admit that I’m extremely disappointed with how things have unfolded, and I think I’ll stick to Prusa after this.
I’m also running an XL multi-head, and I’m pretty satisfied with it. Bought the X1C a little more than a year ago and despite some now and then tech issues, I can’t complain much about it. It’s indeed a print-out-of-the-box machine that, in general, it delivers what it claims. However, bambu’s walled-in business model, the network security issues and especially the very low quality of their customer support (or better said lack of it), their unwillingness to adapt to change and rigidity (almost hostility) towards their customers, without even considering their very poor choices for logistics and delivery, have begun to alienate not just their prospective customers but their existing ones too. It might be that their gen 2 printer (the H2D, as the leaked images appear to show) might turn out to be another impressive machine, like it did happened with their X1 series, and honestly, I do hope it turns out to be another machine to shake the 3d printing world from it’s innovative stillness (like it happened with the X1C), but even if this H2D will be another groundbreaking printer, the very poor customer support experience they provide is going to be their downfall.
The lack of a true offline mode is indeed a major concern for me. Privacy is critical, especially in professional or sensitive environments, and relying on constant internet connectivity feels unnecessary and intrusive. The ability to operate the printer fully offline, including firmware updates and configuration, would not only enhance security but also build trust with users who prioritize data protection. I hope Bambu Lab considers this feedback seriously.
Bambu printers have been able to operate fully offline for quite some time now. Recently the ability to update the firmware via the SD card was added. There are a good amount of users on the forum who’s printers who run solely in LAN mode.
