Just got a notice for bambu studio update today. Once clicking update it didn’t actually install anything and NOW I cannot open the software.
Tried a restart I am getting “unknown unhandled acceptation”
Anyone know if the only fix is to uninstall the software and re install? Kinda worried about what I am going to lose?
Wow… I installed an older version and it was okay, as soon as I “synchronized data from the cloud” I got the error!
deleted local config file and again it worked ok UNTILL… I get my filament and preset settings then I crashed…
I am going to friggin cry if I lose all this stuff. I have put WAY too much work into all these presets and filaments to lose it all
WHAT IS GOING ON???
currently on 2.5.0.66… completely unstable. can’t sync settings, once I do the system doesn’t slice and when I finally get things moving (as in able to touch things on my plate) it crashes with no error.
Bambu did something today and it has bricked my ability to use their machines including my brand new p2s… theirs no information out there on this version.
yeah the update also messed me up. thought it maybe it was because i was on Macbook Pro M5, but my old Macbook M1 is also not working. cant figure out where to submit a bug report
Can you tell me your symptoms? I want to see how similar it is. Funny that completely erasing everything and going to and old version now does the same thing. I’m dead in the water here…
You have to submitt a ticket I guess… thats what I did but with so many machines in the world it takes like a week or longer to hear back.
You can report a bug in the “help” but I don’t have a gethub account and don’t feel I should have to in order to report this issue. I wonder if their cloud servers got infected.
yeah, so the work around i figured out was running bambu studio through flatpak on Linux. it doesnt seem to be affected there. Easy setup, and if you dont have linux you can always try using linux on a virtual machine using UTM (if youre using MacOS). Then I downloaded my filamemt and printer presets so i didnt lose all of my custom settings (these can be found in: /Users//Library/Application Support/BambuStudio/user/) when you open the user directory there is a folder that is a bunch of numbers (mine is 39291285175) and inside that directory you will find all of your custom filament, machine, and process settings. I downloaded these and uploaded them to my linux box.
but symptoms: So i got my Macbook Pro delivered today and one of the first things i downloaded was BambuStudio. When i open it, it just closes almost immediately. It wont let me click on anything, i was worried i was going to lose all of my custom settings, kinda freaking out.
The stack trace shows the failure happened when a menu item was clicked during wxWidgets event handeling (wxEvtHandler::WXConsumeException, SafelyProcessEvent, wxMenu::HandleCommandProcess)
Thread 0 Crashed:: bambustu_main Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib __pthread_kill + 8
1 libsystem_pthread.dylib pthread_kill + 296
2 libsystem_c.dylib abort + 124
3 BambuStudio wxAbort() + 12
4 BambuStudio wxEvtHandler::WXConsumeException() + 192
5 BambuStudio wxEvtHandler::SafelyProcessEvent(wxEvent&) + 44
6 BambuStudio wxMenuBase::DoProcessEvent(wxMenuBase*, wxEvent&, wxWindow*) + 160
7 BambuStudio wxMenuBase::SendEvent(int, int) + 152
8 BambuStudio wxMenu::HandleCommandProcess(wxMenuItem*) + 184
9 AppKit -[NSApplication(NSResponder) sendAction:to:from:] + 560
10 AppKit -[NSMenuItem _corePerformAction:] + 540
11 AppKit _NSMenuPerformActionWithHighlighting + 160
12 AppKit -[NSMenu performActionForItemAtIndex:] + 208
13 AppKit -[NSMenu _internalPerformActionForItemAtIndex:invocationType:] + 84
14 AppKit +[NSCocoaMenuImpl _performActionForMenuItem:invocationType:] + 184
15 AppKit -[NSMenuTrackingSession _performPostTrackingDismissalActions] + 488
16 AppKit -[NSMenuTrackingSession startRunningMenuEventLoop:] + 1532
17 AppKit -[NSMenuTrackingSession startMonitoringEvents:] + 284
18 AppKit -[NSMenuBarTrackingSession _mouseDownEventHandler:] + 424
19 AppKit -[NSMenuBarTrackingSession _handleMonitorEvent:] + 420
20 AppKit __57-[NSMenuBarTrackingSession _addLocalEventMonitorIfNeeded]_block_invoke + 120
21 AppKit _NSSendEventToDequeuingObservers + 252
22 AppKit -[NSApplication(NSEventRouting) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 2168
23 AppKit -[NSApplication(NSEventRouting) nextEventMatchingMask:untilDate:inMode:dequeue:] + 72
24 AppKit -[NSApplication run] + 368
25 BambuStudio wxGUIEventLoop::OSXDoRun() + 112
26 BambuStudio wxCFEventLoop::DoRun() + 40
27 BambuStudio wxEventLoopBase::Run() + 132
28 BambuStudio wxAppConsoleBase::MainLoop() + 120
29 BambuStudio wxApp::OnRun() + 36
30 BambuStudio wxEntry(int&, wchar_t**) + 148
31 BambuStudio Slic3r::GUI::GUI_Run(…) + 468
32 BambuStudio Slic3r::CLI::run(…) + 35632
33 BambuStudio main + 172
34 dyld start + 7184
Binary Images:
BambuStudio 02.05.00.66
libbambu_networking.dylib
libBambuSource.dylib
AppKit
CoreFoundation
JavaScriptCore
WebKit`
And their cloud servers appaer to be working fine. its a bug (no idea how that passed through code review)
I’m on windows BUT, I just tried a totally different computer fresh install that has never had the software, as soon as I go to sync my settings I get the error… I am completely screwed I can’t use either of my machine.
Unless Bambu has a solution I’m ganna have to do all those presets and filament profiles from scratch. As long as I have cloud sync turned off everything works fine…
It’s definitely not on my end as far as somethings getting hung up, one of my presets, printer or filament profiles got corrupted, and when it pulls it all in it cant run.
AAALLL those hours of work I had things printing so nicely
They certainly fixed it! Great job bambu team at the quick response. Very happy with that. All is well. New updates release fixed it all.