Hi,
Is it normal that Bambulab not answering a support ticket more then 2 weeks ?
Does anybody have same experience ?
Normally, that is not the case. Usually it takes a few days, depending on holidays and such. Does the ticket state anything at all? Have you tried adding comments to your request to ask for status,etc?
@SupportAssistant Can you help?
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This is the worst thing about Bambu is there printers are nice their support is near the bottom of any company Ive ever dealt with. Airlines are far more competent
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In my experience, they tend to ignore cases that require significant effort on their part. I have a case that is more than a year old, which they have not even read yet — despite numerous follow-ups via Live Chat and added comments. They simply have no interest in addressing it.
After posting this Topic, a day later, today, I finally received an answer.
I hope this answer will lead to a solution.