Brainstorming for nothing

Well, this is the kick in the teeth I thought it would be.
Without this part I haven’t the ability to print. I had hoped they would offer a way to refund the broken part since I already ordered the replacement to cut down on down time.

Nope. This is the reply. Seems like I can have 2 random colors of filament.

2024-09-29 18:08:59

Hello

Thank you for contacting Bambu Lab support.

I am the technical support agent assisting you with this matter.

I can provide you with two rolls of random color filament for free as compensation.

To provide you with the best after-sales service, could you please fill out the information below?

Printer Order ID (the order ID you made on our website):

I just woke up, saw this. 2 rolls of RANDOM color filament for a broken $89 part, that shouldn’t have broken.

Am I confused? Support, is this how you guys really help a customer fix a problem or am I just misunderstanding it? I know no one from support actually is here or cares but just…well just damn.

I’m loyal to a brand if the brand is loyal to me.

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Reply to them again, you might get a different tech.

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I did, asking pretty much the same. I don’t want to get angry until I understand the reply. They have all the info he asked for, I sent it all in with the ticket. They have pictures and a video. I’ll wait, it’s hard, but I’ll wait to lose it. This is exactly why I went ahead and ordred one last night.

I really don’t want filament. I’d like to have a refund and send the broken part back.


Necessity is the mother of invention

It is 3am on the tundra and I’m cold.

Used one of the clips that help hold the belt tensioners in to make a clip around the belt. There’s a small hole in the housing for an M2 screw.

It’ll hold til the new one comes and I get to do it again.

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So actually went through the belt…a hole in the belt…ya, I don’t think that will last too long.

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Nor do I, but I have to do something to hold me over and make me feel like I’m accomplishing something.

They’re sending the new one through USPS. So this “fix” just needs to hold up maybe 2 weeks.

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I feel your pain, and also your impatience with ordering another to get going. I hate having things tore apart waiting on parts

Perhaps they’re sending a replacement plus the two random rolls? One can hope

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Wow, from this I am surmising two things.

  1. Your glass isn’t just half full, it is several full glasses.
  2. You haven’t (yet) been stung by BL/MW.

Well it’s back together, although not completely. Just enough screws to patch it together and run. Saw no need to go whole hog and put all the screws in the panels.

Nearly done with calibration. Going to run a benchy for the hell of it.

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I think this will be the last post on this.

So it made one print. Squeaked a bit but did it.
Locked up after that. Not sure where the problem is but I’m almost certain it’s the belt. Part on the way so I’ll just suck it up.

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Refunding.

Thank you BL. Appreciate it.

Posted this morning as I ran out the door. I wanted to elaborate on this a little.

I responded as I said, I was hoping there was a misunderstanding and I wasn’t being offered filament for an expensive part.

The reply was just that, it was a misunderstanding. I was offered a refund and already have it. Apparently also I will be receiving 2 rolls of filament as well. They were friendly and I appreciate it greatly. Makes me happy I didn’t wait and ordered a replacement right away, as it will be here in 2 days.

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Another happy ending story (strangely enough, it took only two episodes of the first- and last- season to get to the happy conclusion).
Really happy for ya John. Really.

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