Well, this is the kick in the teeth I thought it would be.
Without this part I haven’t the ability to print. I had hoped they would offer a way to refund the broken part since I already ordered the replacement to cut down on down time.
Nope. This is the reply. Seems like I can have 2 random colors of filament.
2024-09-29 18:08:59
Hello
Thank you for contacting Bambu Lab support.
I am the technical support agent assisting you with this matter.
I can provide you with two rolls of random color filament for free as compensation.
To provide you with the best after-sales service, could you please fill out the information below?
Printer Order ID (the order ID you made on our website):
I just woke up, saw this. 2 rolls of RANDOM color filament for a broken $89 part, that shouldn’t have broken.
Am I confused? Support, is this how you guys really help a customer fix a problem or am I just misunderstanding it? I know no one from support actually is here or cares but just…well just damn.
I did, asking pretty much the same. I don’t want to get angry until I understand the reply. They have all the info he asked for, I sent it all in with the ticket. They have pictures and a video. I’ll wait, it’s hard, but I’ll wait to lose it. This is exactly why I went ahead and ordred one last night.
I really don’t want filament. I’d like to have a refund and send the broken part back.
Well it’s back together, although not completely. Just enough screws to patch it together and run. Saw no need to go whole hog and put all the screws in the panels.
Nearly done with calibration. Going to run a benchy for the hell of it.
So it made one print. Squeaked a bit but did it.
Locked up after that. Not sure where the problem is but I’m almost certain it’s the belt. Part on the way so I’ll just suck it up.
Posted this morning as I ran out the door. I wanted to elaborate on this a little.
I responded as I said, I was hoping there was a misunderstanding and I wasn’t being offered filament for an expensive part.
The reply was just that, it was a misunderstanding. I was offered a refund and already have it. Apparently also I will be receiving 2 rolls of filament as well. They were friendly and I appreciate it greatly. Makes me happy I didn’t wait and ordered a replacement right away, as it will be here in 2 days.
Another happy ending story (strangely enough, it took only two episodes of the first- and last- season to get to the happy conclusion).
Really happy for ya John. Really.