I’m trying to open a support ticket, but I can’t! I need to upload log files but the form ticket misses how tu upload from A1.
I’m a little frustrated.
Just updated the firmware and launched a new printing and I see the error: The resonance frequency of the X axis is low. The timing belt may be loose.
It is a new printer! I cannot believe it needs the belt to be straightened. Either A1 is a premature product or my one has defects.
What can I do? I’m just thinking to perform a return. I’m a little disappointed about the support. I cannot find a direct support for new customer and I cannot open a new support ticket without printer logs!
That’s pretty poor to be honest. Being a Cartesian style printer, it will have 2 separate belts, one for the x-axis and one for the y-axis. Both will have their own tensioners.
The wiki is not completed.
The video may give you an idea on how to adjust the belt but honestly, you shouldn’t have to try and figure it out yourself.
Bambu Lab is now well known for having poorer than expected customer service.
Agree, without proper documentation or instructions on repairs, this smacks of something released too early.
Sorry I can’t be of more help than that. Perhaps someone with the similar issue of uploading logs will chime in with a solution for your ticket submission.
Nope. I also have a new A1 with a few hours printing and also just got this error. Latest FW as well. Currently ignoring it and prints are coming out fine. That said, the process for troubleshooting is not clear. Going to let it slide for a bit and see if it clears itself.
I also had this problem.
Here’s the link to the belt tensioning procedure for the A1: (a bit hard to find)
// I somehow can’t post links, just search for belt tension in the bambu lab wiki
Pretty straight forward. After I did that the error was gone.
Same here. Printer is 3 days old with 3 prints. Error appeared after initial calibration. Prints come out fine, but cannot clear error. Checked belts and they seem tight and straight. Latest firmware, latest Studio, even tried new gcode_start from A1 mini. No joy.
Opened a support ticket today. We’ll see what comes back.
Had my first printer do that I poked up the wiki and did the instructions and problem solved and no issue since. Start in the wiki and look up the fix it’s about 10 mins if that. Happy printing.
I had the same issue after the second print on the first day. Latest firmware, restarted the printer a few times and it was ok. Now on the second day the warning came up again. Should I ignore it? The prints all looked ok.
Maybe just manufacturing issue? I have a new A1 printer which is just 3 days old and now I have both the X and Y belt errors. Going to run the tensioning procedures and hope it stays gone.
Unless your prints aren’t coming out nicely, you should be able to ignore this error.
I got an A1 a few weeks ago, and it initially also had this issue. I had to tighten a screw on the back of the toolhead, which helped for a couple days but then it came back. With usage of the printer, the error eventually went away and I have yet to see it again.
I received the same message after about a month of very light use. It’s disconcerting to receive this on a new machine. Preceding the error, two prints had failed. The machine became unresponsive and sat in the failed state with the fan 100%. I’m not sure if it was still hot, but the touch screen was unresponsive. I was able to cancel the prints from Bambu Studio. Both times I had to switch the machine off. The second time, the machine went through a 10 minute phase of constantly rebooting.
After that episode, I got the error which persisted for a day then went away. It’s been about a week of light use since. I’ll know with time if the issue comes back.
