One of my tickets has waited several months for a reply. Other have waited less time. But I have yet to ever receive a substantive reply to a support ticket from Bambu.
Do they actually have support> And, if so, what is the way of obtaining it? I’m not convinced that there is anybody at all on the other end of their support ticket system.
I own six X1c printers, and I am generally happy with them. But boy, when there is a problem you are on your own and can’t even get repair parts!
Maybe my experience is unique and I am just doing something wrong?
Are you adding all the info in the portal, photos videos etc, also check email they send a follow up email sometimes when they need more info. My last ticket was answered in under 12hrs and a warranty part arrived in 2 days after some issues with the filament sensor
I am sorry to hear about the delays.
Please share the ticket IDs with me in a private message, and we will double check to see what might be the issue.
They likely do not have native English-speaking personnel. My last support ticket—simply a request for documentation—received a nonsensical response. When I explained that their reply was out of context and addressed a question I hadn’t asked, they sent the exact same copy-and-paste response again. This suggests they are keyword-matching rather than engaging with the substance of the inquiry.
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