I think this biggest gripe from what I’m gathering is the 'worry free shipping ’ that I see a lot of people opted for (myself included). Makes me wonder if a person hadn’t bought that if elegoo would then deal with it directly.
I’ve seen a half dozen different customers with the broken glass in the Facebook groups, but more without.
It would be disappointing, but certainly not the end of the world as so many with a problem seem to make a problem out to be.