How long does this generally take? They say I should reach out to my bank but they won’t provide the necessary details to be able to let the bank do any research. When I asked for that they said just be patient.
In another topic somebody received it immediately on their bank account, so I am a bit suspicious after 10 days:
Anybody had a long wait time to IBAN/Europe/NL as well? Or is the general consensus: received immediately?
International payment can be delayed for many reasons, not all in the hands of the sender.
In general though most European banks works very well with Asia and transfers only take three business days to change systems, from there it is up to the local bank.
Problem is, as you found out already that certain details are required and without them ONLY the sender can find out what might have happened.
Be patient is not an answer.
5 business days is fine, 10 or more usually means the transfer was not successful and or was rejected by your bank if it made it there at all.
I had a similar issues with a shop on AliExpress last years, a reputable big shop I might add.
Refund noticed based on the glassware found broken while packing it was issued right away after it was clear new stock won’t come in for weeks.
Same story as yours, shop claimed they transferred the money, my bank knew nothing about it.
Even got a screenshot showing the transaction in their bank records.
After a full two weeks filled with my patience the shop finally agreed something can’t be right and started to apologise.
Long story short >
They used the wrong for the transfer and the money never made it anywhere.
Once this issue was located and the refund done again properly I had my money 4 days later.
I would say that is there is still no progress by Monday Bambu should either provide the full payment details so you can get them to your bank or investigate and keep you in the loop.
Horse manure happens from time, same for human error.
Who know, Bambu might have already found the problem after you complained and fixed things so the money gets on the way.
Last but not least:
If the account name does not match the credentials Bambu has for you the transfer might be delayed thanks to those money laundring regulations until your bank confirmed it is really a legit account and in your name.
Yeah, I agree, there is a suspicion that support staff only reads the last message and therefore keeps asking the same questions over and over. I’ll react to the ticket again with all info and see what happens.
That is exactly what I had to deal with and not just with Chinese transactions.
For some reason vendors only provide what their payment solution provides but NOT what the financial institute in question could provide.
The only thins these confirmations provide is that the money left the sellers account and reached who or whatever handles it.
Problem is that these system do not distinguish between payment confirmations from the financial institute and the internal system.
A simple typo can mean no one cares as all is green - until the bank complains that they can not handle the transfer.
That response usually comes several days later and without the reference number from the internal system.
Unless the attached PDF provide much more details waiting it is and if nothing arrives it is up to Bambu to investigate as you lack the required details so your bank can step in.
The attached PDF is my invoice I sent them and it is not even attached. There is no place I can download the invoice that I uploaded to check if it was the right one. (it is, and I double checked, but it would be better if you could download it again)
Yes, I generally don’t do exclusive but I have a couple. I started with a ‘let’s try’ amount but it didn’t go the way I wanted. And there is more that I already transferred to my wallet so I hope @MakerWorld is able to sort this out
Odd because when i do a payout it just asks for the account number and sort code not the IBAN, which is something i would have to go out of my way to get hold of in the first place
