We would like to address your concerns regarding the recent points deduction and the status of your gift cards or kit codes showing as “under review” during the redemption. This is a result of the evaluation process implemented after the upgrade of our points redemption system.
This update was driven by our identification of certain loopholes in our previous methods and our commitment to ensuring that all points are awarded to legitimate creators. Our system will automatically access account data to determine if a review is necessary before redemption. It is important to note that “under review” does not imply that your account has been flagged as suspicious. It is merely an automatic safeguard for risk mitigation.
Due to a high volume of requests, applications are processed in the order they were received, and our review typically takes up to 5 business days to complete.
When you initiate a redemption, the relevant points will be pre-deducted for the item. If the review is successful, we will issue you the redemption code directly. If not, our review team will take appropriate measures before declining the request. You can then review your account for any potential violations and resubmit your application.
During this time, no action is required on your part. We appreciate your patience and understanding as we work through this process.
@MakerWorld - if you guys would consider a trigger on that process it might help things.
Most but not all problems with point scammers are coming from lower reputation, lower time, and lower numbers of posted model folks.
If when your process traps those with high reputations, lots of models, and who have been here a longer time, it could keep things from resulting in public airing of grievances if you would automatically give them high priority and send them straight to humans to review with priority handling since they are unlikely to be actually scamming points.
Totally get making the triggers broad to catch more fraud, but since they are catching legitimate people too, if there could be triggers that automatically help to cut into the holding times so people aren’t held up who shouldn’t be that would help.
You appear to be dinging new users with their first gift card which took them months to earn, average users with one or two gift cards a week and those who are earning far more.
Someone who took four months to earn their first gift card isn’t scamming you.
The average user tends to earn consistently, it would require something obvious to be scamming you
The bigger users often have big popular models often promoted by you, those accounts have a consistency that you have helped get their due to you promoting them.
Each of these categories are average use, no question of scamming the points.
I have suggested the following before, it fell on deaf ears.
Why do you not have a trustworthiness factor for each user. Each new user has yet to earn that trust so get a zero. Those who have been around for a while and successfully and legitimately earned every point awarded are given a 100. Consider it a percentage of trustworthiness.
If something occurs to make it appear (doesn’t need to be true) that something could be a concern, decrement the score. When it gets to the first risk level, give recent points a review, if falls to a lower level, intensify the review, if it falls even further, initiate a full account review.
I was blocked from redeeming further gift cards less than one hour after my account had gone through the previous review period.
Which of the 80 points I accrued in the less than 60 minutes window possibly gave rise to a further review?
You say this is about risk, that makes total sense. What clearly doesn’t is your apparent distrust of your own review, otherwise why was my account locked in a second review so quickly?
llevo tiempo subiendo mis diseños a la pagina de mw, son diseños con mucho trabajo, tengo un canal en tiktok donde los muestro y la gente viene a la pagina para obtenerlos, sin embargo, cada tarjeta de regalo que consigo, la revisan, me la rechazan y ademas de quitarme los puntos de la tarjeta, me quitan muchos mas extras, con lo que pierdo los 524 y por ejemplo 160 mas, nunca pido boost a nadie en mis videos, es mas animo a que descarguen el archivo y comprueben que todo esta bien antes de apoyarme, no entiendo nada, soy un diseñador legit 100% pero parece ser que al sistema de mw no le basta, pido revisen mi perfil manualmente y devuelvan mis ganancias que me quitaron, por que almenos en mi caso me cuesta muchisimo trabajo realizar mis diseños para ver como despues de revisar mis solicitudes de recompensan las rechazan una y otra vez… creo que este sistema no es justo
THIS IS A BUNCH OF ■■■■.
I’m trying to take advantage of the the last day of black friday sales and I cannot redeem any points now. Nice way to screw me over, thanks a lot.
It is hard to think otherwise given many of the recent changes.
That would make sense if they were not snagging everyone from small to big users.
I went to redeem a gift card less than 60 minutes after they determined my account was perfectly fine and back into purgatory, I get out of that 5 days later, go to redeem another gift card 6 hours later and straight back to purgatory.
I’m currently redeeming as I hit the redeem amount of 535 (in the U.K.), I can’t be more forward planning.
I have 4 tied up right now, there will likely be one more before the sale ends.
There has to be a better system that doesn’t assume everyone is guilty and performs the tests only when redemption is requested.
The random ones used to take 24-48 hours, now everyone is hitting 5 days.
Surely some common sense needs to be implemented. I’ve suggested this many times before, add a trustworthiness factor to each account and assume zero for all users, increase the factor as time progresses and the user’s activity shows they are earning honestly.
The current system can’t scale, the CS staff are already failing to respond to normal tickets in a reasonable time frame and often with responses that often do not reflect the issues raised.
Hi. Can someone please tell me where I can find out that the gift card must be verified first? I mean the five days it takes for it to be approved. Thanks
It is understandable if there are bottlenecks and the crew simply needs a certain amount of time to respond. But if, after 5 days, a generic, inappropriate text module comes back that completely misses the point of the problem, then it’s frustrating and you feel like you’ve been taken for a ride. You reply, describe your point again with pictures etc. and 3 days later the exact same block of text comes back.
Under these circumstances, I will miss the discounts, which is really sad. Because you don’t have official sales in my country and I’m shopping at the address of a friend who will come from abroad and I won’t have someone coming back and forth for months. It would be really nice if you could make it possible to use these coupons at local resellers. They are already very expensive, the X1C Combo is currently selling for 1750 dollars.
