Explanation of the "under review" status during Gift Card Redemption

Irgendwie fühle ich mich gerade doch ein klein bisschen verarscht!

Henlo Andy, please write in English on international portion of the forum :slight_smile:

Nobody’s getting ripped off, a review process is normal part of the business, within 5 business days the redemption gets cleared (as long as the checking doesn’t detect something’s off) and you’ll have whatever you requested. The current “end of the year sale” lasts till 4th Jan, so you’ll be fine :slight_smile:

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I redeemed on the 17th, approved on the 21st. Not a big deal.

The more people we find that are blatantly gaming the system, be it small scale or very large scale, the more I totally understand the manual review process for the gift card redemption.

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Well, i know 100% for a fact that some big number creators are getting dozens of coupons delivered immediately, without being reviewed, and also already made orders with those coupons.
Also with 100% sure, since one of those creators is a fellow of mine, he redeemed more than 80 coupons since this all started, and didn’t get a single one to be reviewed.

Again, the rules don’t apply for everyone huh? :upside_down_face:

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The rules also never stated that everyone will have their points and vouchers checked.

You know what i meant… :wink: :wink:

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I find the everyone is assumed to be guilty idea wholly unfathomable.

I understand they need to look out for bad actors, but, there are two obvious issues here.

  1. Much of this detection should be done with algorithms as points are accrued.

  2. There should be a trustworthiness factor added to each user. I have discussed this at length several times before.

    This is a short summary, everyone starts with zero, and all things reviewed, as users add models, gain points, respond to comments, and other interactions, their factor increases, the greater the value the less checks. Do something suspicious, the factor decreases.

    The value of the factor should determine the intensity of checks. This reduces workload of staff who are constantly checking good actors for no reason and means those good actors are presumed as guilty of being bad actors.

If you assume everyone is a bad actor, you do not garner the respect you should. The vast majority of bad actor point-stealing situations are detectable by algorithms that can cut it off at the knees. Good actors don’t accrue thousands of points genuinely and wake up one day with a scheme no one else has thought of that wouldn’t be caught in the schemes.

Algorithms can detect spikes in points and analyse if it is legitimate, they can flag suspicious users, IP address, models and techniques. All of this can be performed constantly behind the scenes far faster than any humans are far less-prone to error as long as the algorithm rules are clearly defined.

What if scenarios can be programmed, triggers can be included as well as a result requiring a human to review.

The honest users would not get annoyed when they first find out they are assumed guilty and placed in purgatory for 5 days, never less than 5 days anymore, it makes you wonder if any real checking is happening. No annoyance that after checking for 5 days and nothing found, you are back in for another 5 days just an hour later. After all, what do they think occurred in those 60 minutes?

Judging by the attacks I have received from fellow forum members since my popularity increased and the rewards with it, you would think this might apply to me, yet, I have been snagged every single time since the change occurred. Out after 5 days, back in after 60 minutes, out after another 5 days, back in after 6 hours.

Before all this nonsense I happily and easily redeemed my points with just a single delay of less than 24 hours, only ever stopped by the maximum points redeemable each week.

When did I become a criminal, when did I points harvest, I didn’t, they realise that every 5 days like clockwork and forget it again within a day.

Nope, not speaking about you at all, since i don’t know you personally. :grin:
The person who showed me how many coupons he has redeemed is a friend and i know him in person. The others “big number creators” i mentioned are many that won’t post here. Why should they? They have no problems and don’t want their name here, i bet.

I have time, it’s not about that. I just don’t understand why.

“Here, take these points from our program but wait… if you want to redeem those we will have to review the points we just gave you” :sweat_smile:

I would have to disagree with this. Trustworthy big accounts have broken many rules, even though MW is partly to blame for allowing them.

MW has played favorites on too many things. I want to see them for once treat everyone the same. This point reveiw seems to be the case.

The phrase is “trust but verify”. Verification cannot rely on algorithm alone. Manual review is the last line of defense. Scamming affects all of us by inflating total points distributed and thus less value for each point. We should blame scammers for this inconvenience.

I would say let MW does its job. We can do our part by plannig well ahead of time when it comes to redeeming points.

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I knew it wasn’t me, I was just pointing out others assume I am now a big user given the grief I endure.

You missed both points I gave that must work in conjunction, you only referenced the trust part and left out the verify part I included in the same diatribe.

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I fell victim to this practice today, too. I saved up about a months worth of points (that’s just over 5 gift cards for me), and tried to redeem them today, only to be met with a 5 day verification message… hope the sale is still going by the time they finish reviewing them, otherwise there is no point. It would be super cool if they could let me order using the gift cards, then maybe place my order on hold until gift card verification is complete. Seems like a more friendly solution to me, but I am not an expert.

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That’s just complex to implement and not really worth it for them. The better solution is to not be last minute when trying to use gift cards.

The sale ends at 4th January 2025, 8am GMT (also UTC), I think that makes it 2pm your time (check this).

With a bit of luck and them not using holidays as an excuse for further delays, you should be OK.

Logistically complicated for a company that can actually handle logistics, remember p, they failed to deliver significant numbers of orders in the past month plus and then cancelled lots of orders without notice. Expecting them to manage more than that is a big ask,

Thanks for the “Under review” explanation.

I have always received gift cards directly based on my points.

I would like to buy a second Bambu printer - they are currently on offer :slight_smile:

I rarely print other models - I have to admit - I prefer to design my own models and only make them available to everyone free of charge on Makerworld.

I would be happy if my gift card was checked before the sale ends :slight_smile:

Thank you very much and wish everyone a happy new year 2025!

If you’ve redeemed today you might have a chance :slight_smile: there’s 5 days till 4th Jan when the sale ends.

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Just be aware the sale ends at 8am GMT (also UTC), you only have 1/3rd of the day to grab it if your gift cards are released from captivity on the same day.

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Thanks, I’m full of hope that it will still work.

Applied 2024/12/29, could be tight :slight_smile:

You are literally A Knight, you should be good.

My Lastname is realy “Ritter”, i m from Germany :slight_smile: