H2D fails cloud slicing using any non-standard filament preset

Anyone else have this issue? Not sure when this started for me but definitely hasn’t always been the case. Just upgraded to the latest firmware to be sure it wasn’t that.

Using the handy app, I can send send prints just fine as long as I use a standard filament preset. But if tap to use my filament preset it and send, it will get stuck at 1% slicing for a bit and then will send a message that it failed.

Have tried a bunch of different things:
-Doesn’t matter if it uses one nozzle or both
-Doesn’t matter if the original print profile is set up for the H2D or not
-Same print profile and identical filament presets work for my X1C from the handy app
-Same print profile and filament presets work when sending from slicer on pc
-Its not one specific preset. changing to any of my filament presets results in a fail

The code it gives is [0550-4014 021031]

Bump.

Can anyone else confirm whether they have the same issue or somehow this is just me?
Try printing anything from the handy app on the H2D and use your own filament presets.