I have experienced over four months of ongoing problems with my H2D and H2D Warranty parts, and now my replies to the support ticket are being ignored. Google suggests that if I post in the forums it “may” get some attention by support staff. Let’s test this: US251114962004
I had a case that simply disappeared after eight months; it has been deleted without any explanation.
And yes, they do seem to have a tendency to ignore customers who have real problems. This time it may be because they are already working on the printer that will replace the H2C and are just throwing the current users into the dark.
You may want to try and get @SupportAssistant attention if you are going to post on the forum , if you have to use google, make sure you get the correct information to use a forum , you may also try posting any issues here , there are plenty of people that offer genuine help and wiki links for you to help yourself
I am sorry to hear you are experiencing delays in your ticket.
Please note that when you submit multiple messages it might lead to slight delays, as the ticket could show up as recently updated - but I have informed our team about it and you should receive an update soon.
Thank you for your patience while we are working on this.
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