So where did you find about having to work on them yourself? Forums? The manufacturer=ers are not promoting those ideas. And for the record, I would not want every little thing sent bac for repair. Some r4apir is not bad but when it is weekly, that’s an issue. As far as sending it bac to China, they could have 3 service centers or better yet get local shops to do warranty work if needed. They could stock parts and repair stuff that was a deep repair. Bambu made 840 million bucks last year… Think of that number…
The manufacturer didnt have to promote that idea, i just understood the reality of the situation, When I bought my last new vehicle I new I would have to work on it my self, The likelyhood of Ford sending someone to my house the exact instant I needed it was probably not going to happen.
I have had to work on every new vehicle I have bought, I have had to work on every new lathe, mill, every lift, every overhead crane,… not because the manufacturer wouldn’t but because the logistics dictated.
Bambu made $840 million last year but how much did they have to spend, my guess is they are on the verge of collapse most of the time.
Not true for most people. Most people take the car to the service department because most of the issues are sensors and codes. Very few people are going to take the wheel well off a new car to replace windshield fluid pumps, or compressors, or timing belts unless its an older car out of warranty. There are options given to people to find places to do the repairs. In fact, I can’t touch some things on my new car or I do void the warranty.
Other 3D printer companies do replacements, why are we so set on protecting Bambu and say they shouldn’t? There is a balance of doing some work and just having them step up and back their product. Why is that not something that should be expected?
How do you take your car to the service department when the battery is dead?
Well if you truly like to work on new products then I commend you. I don’t want to do that. If you buy something and just assume that you are going to have to work on it, I get that. I however expect customer service from a company.
When it is new, the dealer sends a tow truck….in most instances a battery can be charged enough to get to autozone.
You’re reaching on your reference. Again, if a battery on a new car that is less than 5K miles and 6 months has a dead battery, my salesman is sending a tow truck or coming and repairing it themselves. This is fact, has happened with me.
Again, there is a reasonable expectation of backing your product. Oh and here’s one for you. I just bought a used Jetta. The paperwork was done and the dealer was detailing it to take home. The radio somehow got wet and they could easily have said tough luck cause it wasn’t in warranty…instead they took it to VW and got it replaced. i.e. Customers service.
Now you know that post is not fair. I don’t thank any of us would ■■■■■ about a simple fix, but I will say this, some cars you need a scan tool to change the battery you going to buy a 300 dollar scan tool?
But I need to drive it now, they are going to send a tow next Thursday, not reaching at all My 2024 bronco had door lock problems and killed the battery over night, I go to work now , Ford could not send anyone in the time frame I needed so I charged the battery.,
You’re definitely reaching and it seems like trolling if you are really trying to compare charging a car battery with a 3d printer that is broken for an extended period of time. And if you accept that your new car has a dead battery and are good with it then happy trails. I would be unhappy that a 60K+ car has a dead battery after 2 years. Yes I would be able to fix it and if it were a one time thing then so be it. But if this happened 10x over the next 2 months I wouldn’t just say “oh well, I should expect to work on my car”. Or if I charged the battery and it started but then died and then replaced the alternator and charged the battery and it started then died and then had to change the sensor and rinse and repeat. That is what is happening to many but you want to say, to bad fix it yourself it’s not Bambus fault. NOPE, hard disagree.
I’ve started with an Ender 3Pro, which should incur jail time for selling, then the BL X1C, Creality K2 Plus, and now the BL H2S. Of the X1C, K2 Plus, this H2S has required the most “fiddling” with the print head to keep it printing. The issues is has a piddling PIA issues. Tearing the Filament Sensor out each time to get the gear cover off is going to cause failure of the flex circuit some time. So, yea, I know I will have to service it, and I buy a lot of parts for stock for each printer. I probably bought $1K of X1C parts, “just in-case” and have only ever change print nozzles. Same with the K2 Plus, but their nozzles suck. This H2S, on the other hand…just now have you been able to buy filament sensors (and they haven’t showed up yet) and require a major tear down of the print head to replace due to a bad design. The filament sensor needs pulled out every time you need to unclog the gears, which seems to clog when using BL basic PETG. The flex cable for the filament sensor will break eventually (I think mine may be intermittent now). The H2S was a very reliable printer when I just printed ABS and PLA on it. Having to fix the print head every day is not acceptable, especially when one does not have all the parts needed to try.
It that the gross or the net profit?
I agree, but a day in between emails and the mostly subterfuge for an answer is not good. Then I still get the “Full Name”, “Address”, “Sales Order Number”, and “Printer SN” as a response. At the top of their email, their email shows my printer serial number. This is not the first service request from my email address. They already know all that they are asking for.
This last request, where the printer would not start, or move the printhead because it “thought” the filament did not retract had a response this morning asked me to sent them a video of the problem. Am I supposed to take a video of the LCD? I told them the print head did not move. They already had the printer logs. That was just a delaying tactic. I also told them I think I have an intermittent filament sensor cable. No offer to send me a new filament sensor. Also in this service request I told them about the AMS2 has stopped reading the RFID from the spools yesterday (today it can read 2 out of 3 - I did nothing to get it to do that). They did not address that at all. It is frustrating when they will answer one question of a few sent in on the tech support request. It is like they read the first one and then stop reading the rest of the request.
well my issues have been:
first this thing won’t pull a 3kg roll without the tangle error. that one I think is stupid sd Bambu should have adjustment on that sensor
The left cutter handle somehow pulled the ribbon cable out for the filimant sensor I guess. Took the extruder apart. spent like 30 min trying to get one of the cutter handle springs in to find out there is a left and right. Is that in their WIKI (Darth Vader)
Then got a clog on the left nozzle and getting the clog off the temp sensor for the left nozzle broke off. Now running with a one nozzle machine. But the printer is pissed off that It can’t read left nozzle and I get like 4-5 errors per print.
Parts are supposed to be here tuesday been down for a week and lots of folks on these forums think me being upset it just out of this word stupid. (darth Vader) I hate working on this printer. its big and bulky and hard to get to some cables. I made a mistake buying this
Well, I might see the light at the end of the tunnel. After replacing the rail and then having to fix the filament buffer I think I have a fix. So it’s now May 19th and I may finally have a printer that can print again for the first time since April 4th. Let’s just hope this is the last time for a while!
Wow, how hard was replacing the rail? A whole new print head came with it? Was it fun restringing the belts?
Call me crazy, but I thought changing the rail was easier than changing a lot of the other items on the head itself. The fact the rail they sent had a fully assembled head unit made it amazing to not have to deal with small connections and wires.
You don’t actually have to take the belts off when you replace the rail, there are quite a few screws to remove but all in all I felt it was a manageable repair. It did take about 1 hour in total and there are a couple places where the instructions could be more clear but I’d take replacing the rail all day over having to replace any of the sensors on the head anymore!
Don’t the belts attach to the hot-end/head? (in the K2 they do)
It sounds like you finally have a working printer again. Replacing the entire head finally fixed your issue. I am happy for you.
Oh sorry, yes the belts attach to the head but that is as simple as lining up the attach points and screwing in 2 screws per side. It really was one of the easiest parts of the assembly. You don’t have to run the belts through the entire system.
I think how Bambu did the rail and belts is genius. The way they do the wires and connectors for the head are abysmal. I think 2 different design teams were in play here! 
Agree 100% - that’s my approach in future after an infuriating 4 weeks of ‘repairs’ to my H2S that resulted in a warranty replacement when I got fed up spending hours changing parts.