Help! Son has lost connection with printer

Hi! Hoping you can help my very sad Son :frowning:

Easy situation is - bought our P1S a little more than a year ago. We have a computer each and we both successfully linked to the computer and have printed our files. I think we both have different Bambu Lab accounts.

Around a few weeks ago, he may have updated his bambu studio but for some reason he is no longer connected to the printer at home

We cannot get a PIN code, as it seems I am already logged in, and I cant select a region and get a PIN code that way.

We tried the access code method, and this is where we ended up:

So it seems the printer has already been bound, but not sure how to get around that.

The printer is not on LAN only mode - do i need to toggle this on?

I suppose the difficulty is that I am still connected whilst my son is not, so it can be a hard connection issue, as I am still connected?

We also uninstalled Bambu Studio on his computer, reinstalled and it says printer is still bound.

I saw some others where a factory rest was done, however for obvious reasons we would like to leave this to last resort.

Many thanks!!

Bambu only allows one user account per printer, in spite of many requests from users that they change their policy.

If you log off of the printer via Studio or Handy your son should be able to bind the printer to his account.

Hmmm. I wonder if that is a recent change? We have operated with 2 for a while?

Can he login as me as well, and operate that way? We will give that a go.