You probably forgot that they have pretty much exploded over the last 6 months in popularity, supply and demand, and with that, come growing pains, QA issues, and support issues until they can catch up. The support team needs to grow as well, people need to be trained, issues need to be ironed out, as some of these are new to even Bambu and they need to recreate, research, come up with a fix, etc. I wouldn’t base a companies reputation on the performance over their 1st year of production, especially for something that has taken the 3D community by storm.
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