I ordered H2D Laser Full Combo 10W from Bambu Europe official site but only Laser Module came. I guess they will send the printer piece by piece 
I think I got the laser separately too, itās normal. 
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Yeah, youāll usually get the X motor next. LOL, kidding, as @Minty said they are shipping the printer and laser unit separately.
Was the laser delivered on 6/19/25 by any chance?
Yes, this delivery was made on that date.
So what has happened here, and itās frustrated others in the past also, is they shipped two separate things but only gave you one tracking number. I would try live chat first, and if that doesnāt work open a ticket, and ask for the other tracking number that goes to the printer itself. I wouldnāt panic yet because I think other people here got the laser way in advance of the printer itself.
Iāve had this error before, but back then they didnāt write in detail what was in the package they sent. Iām not panicking, there is definitely a mistake as you say, but Iām tired of Bambuās logistical mistakes so I wanted to bring this up
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And I donāt need to know that. No one in my circle has bought H2D. There is no indication that the laser is shipped separately. And I donāt have any other tracking number. If I pay 2799 euros for a printer, they should give me proper shipping information. Even AliExpress and Temu, which send millions of shipments every day, can do that.
It may be different for the Bambu Europe site, but for the Canadian one they show each package and itās tracking number associated with your order.
Clicking on the Package number will give you the corresponding tracking number.
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Thanks, I didnāt know that. Now I have access to the other package.
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I have been waiting for my Bambu Lab H2D Laser Combo printer to be delivered for 47 days. I will continue to update this information until I get it.
You should probably contact support if youāre waiting that long
I would definitely contact support and ask where the delivery is.
I personally waited about three weeks for my H2D in Germany, but the delivery date was advertised directly in the online shop and was met exactly.
By the way, the laser arrived two days earlier via parcel service, and the printer arrived after a date was agreed upon with the shipping company.
But with other orders for accessories, etc., I sometimes get the status āWaiting for pickup by parcel serviceā in the online shop for a week. I also reported this to support.
Somethingās going on with the shipping service and the parcel services DPD and DHL.
I am already in contact with support. By the way, they still havenāt reshipped today. I have no choice but to wait patiently, as they keep telling me. Itās been 48 days.
Keep waiting. Finally, 2 days ago they asked for my credentials for reshipping. I have no choice but to wait patiently. Because they want me to send back the laser module (which they sent in a separate shipment for some reason) for a refund. The refund process will only start when they receive this module. After making so many mistakes, all they care about is the laser module they send. I will send the laser module back, it will reach them, this incredibly fast customer service will notice it and the refund process will start, which will take who knows how many days. Maybe they wonāt even refund the shipping.
Hopefully they will be able to reship it in a few days and this time it will reach me.
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It has been exactly 27 days since they said they would resend it. It has also been five days since they took my ID photo and said they would resend it very soon. I continue to wait āpatiently.ā One day, they will definitely resend it. My only advice to you is that if you have any other option, do not buy large printers such as H2D from the official sales site.
I just received an email saying that they want me to resubmit the identity information I sent and approved five days ago. This is getting ridiculous.
Dear Customer,
Thank you for choosing Bambu Lab.
To proceed with your H2D delivery, our logistics partner (DB) requires a valid, official photo of your ID. Please follow the steps below to ensure your information is protected:
- Encrypt & Send Your ID Photo: Encrypt the file and attach it to your reply.
- Share the Password Separately: Send the decryption password in a new email.
Rest assured, your data will be deleted immediately after resolving the issue. Thank you for your cooperation.
We sincerely appreciate your understanding and cooperation in this matter, and we look forward to your prompt reply.
Best regards,
Bambu Lab Customer Support
2025-08-04 15:41:51
Dear Customer,
Thank you for choosing Bambu Lab.
European delivery / transportation companies are the worst in the world thatās no secret, and then itās the US, then Australia. Sorry for your bad experiences. Unlucky.
I am very sorry to see how this problem has been handled.
Please note that I have informed our team about it, and we will look into this issue to solve it in the shortest time possible.
Thank you.
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