Intermittent missing comment notifications hindering user engagement

I’ve been experiencing an intermittent issue with comment notifications on MakerWorld, and I’m curious if others have encountered the same problem. As a designer, I’m diligent about reviewing comments, responding to questions, and assisting with troubleshooting. I have notifications enabled both on MakerWorld and via email, and I make it a point to check each one. However, while reviewing older comment threads, I’ve noticed instances where I missed responding to user replies—comments for which I never received notifications. By cross-checking my email records, I can confirm these notifications never arrived.

This issue seems to occur primarily when users reply to me within a comment thread (e.g., they comment, I reply, and they respond with a follow-up question). I’m less certain if it ever affects top-level comments, as my recollection of specific cases is a bit hazy.

The following screenshot shows one example where a user was left waiting for a response. While this case was relatively minor, I recall other instances where users had important questions that went unanswered due to this issue.

I suspect this might be a widespread problem that many designers may not even notice. I’d love to hear from others to better understand the scope of this issue so Bambu can investigate and resolve it. It’s frustrating to unintentionally leave users hanging.

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