I am just over 100 days at this point. I got mine to finish a project that is so far behind now I’m done. It’s a shame that they don’t communicate with their customers. I was angry when I seen the A1 back for sale while we wait for even a peep from Bambu Labs. The only communication I have received from them was the initial ticket despite adding to that ticket. I am asking that Bambu Labs RESPOND to the status of this long and tedious recall.
Yes, I should have said I want to like the company. I really liked the A1 for the few weeks I used it. I’m sure I would like the P series and X series printers as well. That doesn’t lessen though the disappointment in BL’s customer service. The communication is nonexistent. It will be June in a week, and we were expecting new heatbeds around late March early April. Maybe mid-April depending on where you were in the list. The last update was just under a month ago. Meanwhile, people are buying new A1s and using them. Some people received heatbeds and installed them. Some of us, and I have no idea whether it’s a half-dozen of us or hundreds or even thousands of us, have no idea when or, at this point, even if we will receive our replacement heatbeds. No matter how much I liked the printer the fact remains that it has been gathering dust for almost four months with no communication from BL as to when we will get the parts to fix our printers.
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I agree. A simple email would go a long way at this point. Just a simple status even bad news is better than no news. It’s beginning to feel like they’re letting those of us that didn’t get the first batch are being written off. That is worse than just saying ‘Oh Well, your printer may catch fire, Good Luck!’
In the last four weeks, since the news about the CPSC and compliance, had Bambulab kept us informed and been transparent with us I would have probably continued waiting. As it is they have so irritated me with their non-existent communication and attention to customer service that the ONLY thing I want from them at this point is a full refund. No longer care about any voucher because I could not, in good conscience, “reward” this company by continuing to support them.
Was this a tough situation for them to handle? Yes, I’m certain that it was and will continue to be for some considerable time. Does that in any way make me inclined to continue to just happily wait while they ignore me and potentially thousands of other customers? Absolutely freaking not. As cold as it may sound I don’t care that they are short-handed, I don’t care that they’ve had unexpected delays or any of the other nonsense. Not my problem. It could and should have been handled differently (better) right from the start and I’d still be a happy camper. Instead I can’t wait to see this printer leaving here for good and its replacement is EXTREMELY unlikely to be from Bambu.
They’ve not replied to my support ticket now since April 29 when they apologized for the delay and offered to switch me over from a repair to a return. Since then I’ve replied 9 times trying to get them to honor that refund offer and, out of sheer frustration and having no other way of contacting them, opened a second ticket referring them to the first ticket which has also been ignored. They quite clearly needed to assign more resources to the A1 recall and not been so quick to get the A1 back on their store which is ABSOLUTELY INFURIATING to the customers who have been left waiting with a useless pile of o printer for FOUR MONTHS.
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It’s hard to see the point of people keep repeating the same complaints all over the places on the forum though.
How about asking BL for a refund? If they said yes, then problem solved. If they said no, then dispute via proper channels. If it were me, I would either take action to dispute or drop the case and move on.
BTW, many threats have been thrown around among various posts, such as charge back, legal actions, etc. Are those just bluff?
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Of all the people that have threatened legal action I don’t think we have seen any of them actually follow through with it much less win their case.
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I guess one lesson to learn from this for the future (for those of us that will still do business with Bambu), if Bambu offers the choice to return the product or wait for a replacement part, make sure you take the return option. And if you still want the same product, buy a new one.
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I did just that on May 16th. I asked to change my remedy from wait for heatbed to send the printer back. No response or acknowledgment from BL yet.
I’m not threatening anything, I’m just tired of waiting with zero response from BL. If they had even responded that they are still figuring out what to do, I probably would have bought a P-series or X-series and just waited on the A1 repair as I want one of their enclosed printers anyway. But, with the current state of their customer service response I’m waiting to see if they get their act together or if someone else makes something truly competitive.
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How are people supposed to go about “asking BL for a refund” when they have no means of reaching Bambulab except a support ticket that gets ignored for weeks? Kind of a rhetorical question but you seem to not have accepted something widely known on these forums that Bambulab is a HORRIBLE company to deal with when any sort of support is needed. They appear to have discontinued their live chat, they no longer publish a customer service number and I’d be willing to bet that if it’s still in service it goes unanswered.
They are typical of a sort of new breed of company that want all of the benefits of collecting your hard-earned money while not bearing any of the responsibilities and costs of being a legitimate business. I’ll give you a direct and confirmed example:
What, in your mind, is the correct telephone number to be used by a corporate executive in completing a government filing?
If your answer is “the main corporate number, possibly with the executive’s personal extension number included” you would be correct for legitimate corporations all across the country.
In the case of Bambulabs, USA, Inc. incorporated in the state of Texas and across multiple examples - the telephone numbers supplied are exclusively AT&T cellular numbers. 
Becomes crystal clear that Bambulabs does NOT want any contact from customers. Happy to collect the money. Somewhat less happy to deal with anything else. 
As for “take action or move on” not everything can be shared here, least ways not while it is in progress. 
Just because it hasn’t been posted doesn’t mean it hasn’t proceeded. 
I’d bet that there are numerous complaints in progress and some of them may even get shared here when they are completed.
I asked Bambulab to change my repair choice to a refund a month ago and they apologized for all of the trouble and agreed to provide a refund. Since then I have reached out no fewer than TEN times asking them to confirm the details and get started on the mechanics of me returning the printer and receiving the refund and the promised voucher. Crickets. Complete silence.
Had they arranged the return of my A1, processed a full refund, and provided the promised voucher I would have upgraded to a P1P on the same day as receiving the voucher. Might even have given some thought to an X1 Carbon as we’ve been thinking of doing some harder filament stuff.
Instead they’ve turned somebody who was excited about Bambulabs and singing their praises to someone who is completely disgusted by the position I’ve been put in and have nothing good to say about them any longer. Would have been so simple to communicate but it’s almost like they don’t care. 
I didn’t say you specifically were making threats. I didn’t even bother to keep track of who and who didn’t make the threats, but I did notice those posts. One can hardly go through the forum without having to scrolling pass them 
. These posts are seemingly inserted everywhere.
If BL had agreed to provide a refund, what’s the point of posting everywhere about the same complaints. I don’t see how other forum members can help in this matter.
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The funny thing is that people that feel the need to threaten litigation on a public forum are not going to be quiet if they win their case or get their way. They are going to shout for all to hear. It’s sadly how they validate their existence.
I will say that incessant complaining brings little value to the forum.
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So are the forums exclusively rainbows and unicorns? A home only for fanboy stuff?
If the complaints are repeated it’s because people have literally boiled over with frustration at having Bambulabs relieve them of a not-insignificant amount of money and then refuse to respond in any manner at all.
As others and I have said if Bambulab was still communicating we would still be happily waiting for them to grace us with the favor of getting us up and running. Instead they’ve ignored many of us and then slapped us in the face by putting the A1 printer back on the market while continuing to deprive us of the value of what we spent with them. Does that seem reasonable to you?
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If there is a case, I believe the first thing a lawyer tells their client is to keep quiet and don’t make any more comments publicly. Everthing that should be said has to go through the lawyer.
How about tell us how we can help? Or tell us what we did to you to deserve this kind of complaint spamming.
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Unfortunately, you cannot help. The hope is that someone at BL cares enough about their reputation to take note of these ‘complaints’ and start answering their tickets. It seems that the chat function doesn’t even get you to a person any longer.
As to what you did to deserve this ‘spamming’? You looked at and decided to interact with the thread. It should be obvious from the title of the thread that this would not be a sunshine and rainbows thread. I, and a lot of others are, I believe quite justifiably upset.
To reiterate, we are ‘complaining’ in a semi-public forum because we are being ignored by the company.
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I was in the same boat as you. As soon as I saw that the printer was available to purchase again and I hadn’t heard when I would be getting my new replacement bed, I requested that my repair be changed to a return. Fortunately I had more luck than you did and my printer has been returned and I have received my refund. I did not receive a refund for the 4 extra nozzles I purchased. It’s not going to happen, and it’s not worth trying to get that money back. Bottom line, there is nothing special about Bambu printers. People will fanboy all over the place and tell you that all the other printers copied Bambu. That’s a laughable sentiment. Bambu took ideas from the open source printing community and made them closed source. I’m done supporting such behavior. I have klipper running on my Anycubic Kobra Max. It’s 400x400x450. I’ve got an Enraged Rabbit Carrot Feeder and a stealthburner kit coming for it. It’ll print in 8 colors with less waste and almost 4.3 times the build volume of the A1. I held off on Bambu for a long time because I wasn’t impressed. I decided to give them a try and got burned. I’ll stick to my open source printers that I’ve tuned myself that both print at higher quality, and higher speeds than Bambu.
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“Complaint spamming”? Okay, interesting choice of words when you’re in a fairly well structured forum with the topic quite clearly delineated in the subject line. You chose to read the topic and interact when you were welcome to scroll on by - and no rudeness intended just puzzled by the several replies to a topic that clearly doesn’t resonate with you.
Bottom line here is that while Bambulab choose not to have an official presence here it IS their forum and, visible presence or not, they have to be aware of what gets discussed and what the hot button topics are.
Other than calling them at their homes I’m not sure how else you think we can get Bambulab’s attention to the situation that some fair number of us are experiencing. You could look at it as us trying to get Bambu to do the right thing through what appears to be the only communication strategy open to us at the moment.