I am stuck in a support ticket with Bambu that is clearly being handled by AI (poorly) and not a human. This makes the 24 hours between responses even more frustrating. Questions are asked by “support” that I have already answered. Suggestions are made that I already told them in the ticket that have been tried. Is there a way to actually get a human to look at this without instigating a charge back with my credit card.
if you go to their chatbot, you can see a blue link for their live chat. click that and you will instantly get a real person
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Take of a picture of proof that you did what they told you to do. They are just “telephoning receptionist” following a script. They’re considering you are lying until you have photo of proof. It’s different compare to western culture: all are guilty ultil proven not.
Secondly, photo or video of proof requires manual review of a human being so that would help you to get more attention.
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Yeah send in ticket.
Can you tell me, where the info to pick the P1S go. Its almost impossible to find out how online, not for all of the printer. Service, can’t tell me from videos I’ve sent and explanation, what the issue is. P1S, want, and need to learn how to repair. BL should assist yad think.
Support is going to ask you questions you may have already included the info for in ticket. Apparently BL Support has scripts they must go through. The best thing you can do is remember there is a language barrier in some cases, you aren’t the only one they are helping, and they don’t know for sure what it is you’ve done.
The time difference is because Support is based overseas.
If you reply in clear language what you have done, show pictures or continue to use video, and have patience.
There is apparently an language barrier here, and I cannot understand what it is you are looking for. No offense meant.
Agree with everything said so far and cannot emphasize the PICTURES enough. When you think you have enough, take more. They love pictures.
I tried the chat with no positive result. I still have a “support” ticket going. Each response is a repeated piece of advice or question that I already answered previously. They have now gone from 24 hours between responses to 72. The advice I was given by others is to start a credit card charge back, and to never by direct from Bambu. use Best Buy or Micro Center.
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