Is the kickstarter shipping delayed?

I made the mistake of ordering a time-lapse kit. I’m too wondering if that’s why. Damn it!

Apparently they had a warehouse fire?

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Different stories to different people.

The consistent nature of absolutely no plan of communication.

I got mine Yesterday! Really great stuff! But I found my first bug, I can’t reconnect the rc_module via android or PC, mid way synchronization something went wrong and now it never connects. It’s like it got mid way programming, and lost the part that helps the connectivity. I submitted a ticket to see what they say.

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Mine just showed up.

To be honest, I’m quite disappointed with how this situation has been handled.

The shipment was already delayed by a month, and I’ve waited another two weeks without receiving any notification or proactive communication during that time.

I had to reach out multiple times just to get a response, only to now be told that I’ll need to wait yet another two weeks.

I’m very dissatisfied with how @CyberBrick has treated its backers in this Kickstarter campaign.

Please take this issue seriously and provide a clearer update on the shipping status. Thank you.

My Backer No: #2292

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Backer # 1934 here, nothing yet.

Backer#281
I got this message today:
Thank you for contacting MakerWorld.

We’d like to confirm that your order is valid but has not yet been fulfilled. It is scheduled to be included in the next shipping batch, and once it’s dispatched, we’ll send you the tracking number via email. You’ll be able to track the shipment through

At this time, we’re unable to provide an exact shipping date. Unfortunately, a recent fire at a logistics warehouse in Hong Kong has led to increased scrutiny from customs and logistics providers, especially for products containing batteries. We’re currently awaiting approval before we can proceed with the shipment.

We sincerely apologize for the delay and any inconvenience caused. Thank you very much for your patience and understanding. If you have any further questions or concerns, please don’t hesitate to reach out.

Best regards,

MakerWorld

Are you sure it wasn’t…

Thank you for contacting MakerWorld.

We’d like to confirm that your order is valid but has not yet been fulfilled. It is scheduled to be included in the next shipping batch, and once it’s dispatched, we’ll send you the tracking number via email. You’ll be able to track the shipment through

At this time, we’re unable to provide an exact shipping date. Unfortunately, my dog ate your CyberBrick order, and other dogs are looking on; they also appear to be hungry. We’re currently waiting for them to disperse before we can proceed with the shipment.

We sincerely apologize for the delay and any inconvenience caused. Thank you very much for your patience and understanding. If you have any further questions or concerns, please don’t hesitate to reach out.

Best regards,

MakerWorld

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So kids, now you know why an established company is using Kickstarter to launch a new product :slight_smile:

They finally responded to me.

No reason, justification or even common sense.

I asked why my order hadn’t been shipped.

They clearly aren’t doing their best as others, several thousand after my order have been fulfilled and yet mine #204 is nowhere to be seen.

I want an official public statement from @MakerWorld or @CyberBrick to explain why so many early purchasers have had their money taken and yet no product.

Why different people are receiving different excuses and why others don’t even deserve the time to make up an excuse.

Is this outright theft, fraud, a confidence trick? Who knows, they keep refusing to explain.

Hello,

We are doing out best to fulfilled as soon as possible.

Thank you for your patience.

Best regards,

MakerWorld

Some of the delayed ones (even including the timelapse) got shipped last week.

My didn’t arrive yet but it’s definitely on it’s way, so expect some orders to be arriving this week.

Today I need to print one of the nice “open” controller jigs Malc made.

Have you got a message about it being shipped?

I still haven’t seen anything :frowning: I’m not sure if it’ll just show up, or if I’ll get some sort of shipping notification.

I still haven’t heard anything either.

If they are releasing those with timelapse and that is the only thing anyone close to official has ever shared, they should be doing so in pledge order.

You would think 204 was right up there in the first batch.

@MakerWorld, @CyberBrick can we please get the update you have chosen not to share so far?

Where are the kits we paid for and were promised back in April, before the only communication we ever received, which said “we need another month”?

Yesterday I received an email from UPS regarding a package that’s coming from Hong Kong, should be here tomorrow. Backer #1430 with 6 kits + timelapse module.

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Haven’t heard or received anything. #2345 (last two digits changed as I don’t remember what it was and I don’t want to look it up while typing another 100-200 characters, nice)

I’m backer #237. :grimacing:

I think I was backed 540?

No indication from bambu that it was coming, but AusPost auto flags me in the app for anything coming to my address and/or in my name so I had a hint

I was supposed to receive a shirt, but did not. I technically have one from the beta, but it’s way too small for me, so if there’s an Aussie out here that’s a size L, you can have the shirt