Why would Bambus block its customers for no reason? After all, they want to keep their customers. Looking at your profile, it seems like you only created your account to complain about the bad support. You’re entitled to do that, but it does raise some questions…
Remember, the people who work there are ordinary people too. However, reading between the lines of what you’ve written, I can see why you’re having trouble. Some customers are solution-oriented, while others are just harder to deal with.
I see you have four devices, two of which you have already sent back, and now a third as well.
Naturally, that raises some questions, especially with such expensive devices as the H2C. On top of that, you use words like “gaslight” in your argument… all of this raises a lot of questions. You bought printers for nearly $9,500 and are now returning goods worth roughly $7,200.
I’ll be completely honest with you: If you return goods with such a high value, any company would initially assume you’re a fraudster and investigate you thoroughly. I’m not saying you’re a fraudster, but it’s obvious that their entire alarm system is going off.
Also, in the context of opening a second account.
Right now, you’re actually doing more harm to OP’s topic than you realize.