Mismatch between app and browser: Boost count

Other topics
1

When I log into my BambuLab account on a browser, I do not have any boost tokens available. But wiithin the app, I have some available. Also I notice that the web browser shows my ID as DeLov*** whiile the app shows dlov*** (@dlov***).

So maybe I am logged in to different accounts, but I cannot for the life of me figure out how to log in to the browser using the ID that works. (It will not accept the app’s ID, with or without @ — error is “invalid email.” and I cannot find in app settings what e-mail was used for the account

2

Sounds like 2 different accounts to me. Do you have multiple email addresses?

3

Since I own my own domain, I have as many email addresses as I would like.

4

Do you have any published models or print profiles, collections, likes or points that could help differentiate this as the same account with a weird difference in display ping your id or two accounts inadvertently setup with different id’s?

Depending on the answer…

Create a ticket and ask MW to set your account to one email address, tell them which one.

5

Thanks. I agree it must be two accounts. But the inability to login with “user ID” and BambuLab’s refusal to show what email address is assocated with an account - that’s a bad combination.

I will create a ticket. Thanks.

1 Like
6

Apparently, the web-based account I’ve been using on my Mac, only is associated with downloads and the like. The printer, prints, etc are all apparently linked to another account. Weird. Probably because I misspelled the email address when “registering” on the web (which I would have done ignorantly on day 1).