I think this is the best picture to send to support. As I wasn’t 100% sure what you meant with “threaded” in the previous pictures you posted. Mine does not have any threads or welded nuts at those spots (I do have the screwed in aux-fan).
So the other pictures might also confuse support.
New update on my troubleshooting: Vibrations and sounds getting worse the more I use it. I found major scoring on the left side smooth rod which is probably where most of this noise is resonating from. Either the gantry is out of alignment, or the bearing was faulty from the start.
I also noticed the fibers in the belts are starting to show in some places from the belts walking up the idlers and rubbing over and over, so most likely the gantry is out of alignment which will only cause more and more damage over time.
Bummer dude. Something is for sure off with your machine.
When did you purchase and when did you receive it? Still very strange that yours has those spots for screws but no screws. Did support ever get back to you on this?
Bought Feb 11th, and received Feb 22nd.
Unfortunately, the support has been pretty useless so far. The guy pretty much ignores half my questions, even after I repeat them in every reply I send back. Not once has he offered any troubleshooting procedures or test’s during this whole process… I was hoping for some GCODE of movements to test the gantries, or some kind of diagnostics test to narrow down my issues, but they haven’t offered any solutions or tests yet.
I have basically been my own support throughout all of this. I have tried just about every test I could think of, without removing anything or disassembling the machine. It feels like I’m being blind folded with my hands behind my back since I dont know what I’m allowed to do without voiding my warranty.
With the case history and above photo evidence, maybe time to just flat out request an exchange unit?
I would love to get a replacement, but I dont have much confidence they will ship me a replacement in better condition than the one I have… The lack of support has me really discouraged and I am almost tempted to return it, and reorder one down the road once they get things figured out.
I also watched a video on YT where they guy had the same issue on a P1P, but his was the right side bearing that had an issue.
Look on YT for
Nathan Builds Robots: “Bambulabs P1P: UNSERVICEABLE?! (Resolved, Read Description)”
This has been my experience with Ciprian from support: he gives all the excuses he can think of but does not accept that my printer is defective. I have missing screws and a bent chassis. The top glass lid doesn’t sit properly. Layer adhesion problems causing a lot of failed prints. The side panels are not aligned (how I noticed the bent frame issue). The PEI sheet is useless. I even scrubbed with different types of detergent and a nylon bristle brush to make sure its clean and it still fails. I tried upping the bed temperature and use Bambu Lab glue it still fails. Funny thing is these things are all against the advice on the website which you can still see… It’s on the page for the dual sided PEI sheet. I even showed him my trusty Anycubic Vyper running Klipper printing fine on a dirty PEI plate and that printer is a cheap bed slinger without enclosure… Puts the X1C to shame because I never have to babysit the PEI plate with washing or using special glues. I occasionally give it a quick wash when it’s looking grubby and that’s it. But Ciprian wants me to give special care and attention to the PEI plate on the X1C without any explanation. Even goes against the site info.
So I gave Bambu Lab an ultimatum: replace everything for me or I’ll go to Amex and start a dispute to get all my money back. I gave BL 7 days as a final warning.
What did Ciprian do? Told me I can return everything for a REFUND. That’s not what I asked! I asked for a replacement!!!
The printer is good on the paper but clearly has QC issues and instead of listening to customer feedback they ruin the reputation they’re trying to build by having crappy customer service. Definitely silly. BL should start listening more, and improve. While they improve they should start replacing defective stuff. They get it all back and can apply fixes then sell for less as a refurb so they don’t lose much. If they’re not working on revisions to make things better and not improving the manufacturing process and QC then just throw in the towel and close the business because it’s a matter of time until everything fails.
When you threaten a chargeback, you don’t really give the merchant any other option but to offer you a refund (pretty much goes for any merchant, not just Bambu Lab).
Probably easier for you to just get the refund and buy another one in the future when they can meet your expectations.
I’m not defending Bambu Lab, I’m telling you why they offered you a refund. You handcuff them when you threaten a chargeback because you then become a financial liability.
Their credit card processor has essentially loaned them the money you paid for the printer. When you threaten a chargeback, they are put in a tough position because you’ve already got the product. Once a chargeback is initiated, their credit card processor will immediately claw back the money. Why would they want to work with you when you are essentially threatening to take back the money you paid for the printer while you still have have the printer?
That’s called “friendly fraud,” and it’s a big problem for all merchants. They have no recourse other than to offer you a refund now, so when they fight the chargeback they can show AMEX they tried to refund you but you didn’t send back the printer yet.
Then you should have worked with them on an exchange and not threatened them with a chargeback and an unrealistic 7 day time table.
Yikes.
I don’t have the facts because I’m not involved in the transaction or the communication between the two of you, which is why I didn’t respond to any of your other complaints.
Usually in situations like these, there are two sides to the story and the truth is somewhere in the middle, so I don’t really care about the particulars of your situation.
I only commented on the chargeback. If you want companies to work with you on a solution, don’t threaten chargebacks.
@Matt You’ve made so many assumptions and wasted all your time. That’s your problem. You type all of that assuming stuff, it’s really unnecessary. You don’t know my case with them has been going on for weeks and the details, as you correctly stated.
The chargeback is a last resort to push for a resolution within a reasonable timescale since I’m tired of them bamboozling me with “suggestions” that even go against their own product page.
So don’t assume, first ask questions if you need to.
They are a financial liability to me since I cannot use the printer as it stands. Almost every single print I make fails, you have no idea how much filament I wasted. Then I showed them my Anycubic Vyper making the same prints on a crappy, dusty PEI sheet just to prove it’s the X1C and not my settings or the plate being dirty. I always wash the plate before printing with soap and water and dry it. I have been using the glue they sell, and even tried without the glue. I upped the bed temp because I know PEI becomes grippier with higher bed temp. I tried cold temp. I tried all of their advice. And they keep shirking responsibility.
So I gave them my money and got a paperweight. Right now I am considering the X1C a liability. This from a company that just started selling printers. I put my trust on them. I made it clear on my latest response that I do not accept a refund and that I want a replacement and that’s what they will give me. I paid for a working product and that’s what I’ll get in the end. It’s important to state things like these in public so people know the two sides because right now BL is spending a lot of money sending free printers to YouTubers and building hype but nobody is talking about the issues.
I will. I have a channel that’s relatively big and will definitely talk about it. Thankfully I have no fear to say my piece, since I wasn’t given anything, not that this would ever change my mind anyway since I build reputation from trust and not freebies. The only people I care about are my viewers.
I am returning mine for credit. Not sure if I will order another for a while till they get their production issues sorted. I really do want another right now, but I just cant trust they will send me one in better condition after seeing the poor quality control issues and the lack of support I received… I assume they are overwhelmed with many support tickets right now because the same support person was handling my ticket as you did.
Hang in there man, make some videos on YT about your experience and send them the link.
