Hello, I am writing with urgent concern regarding a brand new printer I received, which is broken. Despite spending over 10 hours attempting technical troubleshooting, the printer remains unusable.
I have already submitted a technical ticket, a general ticket, and emailed support, yet the situation remains unresolved.
This was a birthday gift for my son, and he is extremely disappointed that it cannot be used. I urgently request that someone from support contact me directly or respond to my email to arrange a return or replacement immediately.
I would appreciate your prompt attention to this matter.
Sincerely,
Vicky France