New User's Bambu service experience

Other topics
1

Ordered a Tungsten High Flow Hotend on November 24th.

Received a Filament Buffer instead. Okay, can happen. No big deal I thought. Well … Now it’s the 16th of December.

Talked to the AI Chatbot, it said it would open a ticket.

Checked back after a few days because I got now answer. There was no ticket.

Tried the support Chat. Cool, I’m like number 200.000 in the queue. And then it just closed with an error message.

So opened a ticket manually. Provided pictures, got asked about my address again (the issue was not the adress it was wrong part sent).

Finally, today I received something. But not the Hotend. It’s a spool of PETG.

WTF? Is this normal at Bambu?

3

Welcome to the wonderful world of Bambu’s after sales customer fulfilling experience. Arm yourself with tons of patience … and resistance to frustration. You’re going to use both in high amounts for as long as you are going to depend on Bambu for … anything.

3 Likes
4

Well, that doesn’t sound very promising. The H2S is indeed really nice, but this experience I will certainly not forget.

I would’ve ordered more stuff like Filament from Bambu, but after getting random stuff instead of the thing I ordered TWICE, I’m certainly not to keen on trying that out again.

5

Now they offered me to keep the filament buffer and PETG filament (for which I have absolutely no use for) for a discount of 30%.

Is it an AI I am talking to there?

This offer makes absolutely no sense why would I want these items at a discount?

Told them I’ve had enough of this BS and that I want my money back. Don’t want to play their warehouse lottery anymore, who knows what wrong part I will get next …