Good luck if you used a CC or direct purchase using your debit card linked to your checking account with you bank. Hopefully you used PayPal. If you did then consider this because while PayPal is not particularly preferred by a seller who has a problem, they treated me well when I had this problem with Creality starting on 16 January of this year.
This is all spelled out on their site when you search to file a complaint, but this is a quick reference for you if this happens to fit your concern or for anyone else reading this for that matter. If so, then open a dispute with PayPal. They list this as one of the reasons since it appears to exactly fit your current problem:
- Issues with the Seller (a seller is not co-operating and doesn’t respond to your messages, or you’re simply unable to reach an agreement).
PayPal will contact Bambu citing your concern & I think they have 30 days to respond with a solution…or not. If they don’t respond within the required time then PayPal can refund your purchase price back to your buyers account or transfer it back to your bank account or back to the CC you used to buy that’s linked with them.
I had to do this with Creality because they would not respond to me with help when the hot end of my Ender 3 V3 KE broke (key: 2509 Temp Sensor Exception) rendering it in operator only one day after I received it & only got two decent prints during that time. PayPay refunded my money when Creality failed to comply. Who knows how they might apply this with your particular dilemma, but it’s within your right to open a dispute or elevate it to a claim. I hope you can get a resolution…AND SOON!
S/F,
Masterguns