You bring up some good points, though I think the A1 was always part of the plan if the a1 mini was successful. And if it had t have had the perfect storm of problems when they happened it might have really done well for the company and had them flush with cash to put into development of more products.
I specifically have an issue with the stance of not enlarging the x and p series unless it was a next gen platform. I think they have it i their head that they took the community by storm so thatās what they have to do with the bigger printer, when most of us just want a printer with the capabilities of the x or p series with a larger build volume. There could be legitimate reasons for not upsizing the x and p series, but we only got the explanation that the bigger printer will be the next gen printer. And a vague 2024 release for the next gen printer. That could be December for all we know.
And the issues I have with the A1 I have with other bedslinger printers, overall the A1 is a good printer. Just doesnāt fit my needs. There are plenty of people that are more than pleased with them and honestly Iām glad. But I think you may be right, the A1 cost them quite a lot so I think moving forward it will be cautiously if at all on the A series.
I am also getting a little disappointed in the the slow delivery of the heat bed and have had no response by Bambu as to whats happening. Im not considering the purchase of another printer from Bambu if thats the way they treat there customers, I just feel sorry for the folks who sent there machine back with no reponse
If a company is ignoring you they leave you no choice but to explore other avenues.
The best and most productive of those avenues is a process known as a charge-back with your credit card company. They will receive your complaint, review the information, reach out to the merchant for their side of things and, most importantly, issue at least a temporary credit to your account for the full purchase amount. If Bambulab fail to respond the complaint or if the credit card company review the information and rule in your favor the credit becomes permanent. This takes a bit of time, usually 2 billing cycles, to be completely resolved but the temporary credit is received very quickly.
Your other options are filing an online complaint with the Attorney Generalās office in the state of Texas (assuming you purchased from Bambulab USA, Inc.) which will take a considerable amount of time to resolve or you can do nothing and wait on Bambulab. Good luck.
Well, itās still a bit early to talk about the downfall. But for sure back to the bottom of the bags.
If something is too perfect, the surprise is usually are even greater. And donāt step on people who are already on the ground - this means that after releasing a P1P/P1S you wonāt get an A1 on the marker and will throw even more stones into the porcelain. At some point the hammer will come backā¦ and if you listened, you heard it already on the P1P/P1S - only quiet, and was mostly overrun but it was thereā¦So donāt just point the finger at them, because it wasnāt just up to them.
At least there is hope that a 3D printer will come along and the rest of the messing around will soon be overā¦ if not, may Makrerworld will break there neck and if not, at some point they will find something that will lead them to fall.
10 years of nothing and now they want to reinvent the wheel every 6 months? That with every conceivable risk they can get?
They will learn from it and grow from it. If not, thatās just the way it isā¦ Evolution through selection. Welcome to the Western free market economy with the chance for everyone to rise and to fall even more quicklyā¦ A downfall more or less? Nobody cares, the new 3D printer will come either from Bambulab or from someone elseā¦
Well 25 days after my first ticket message regarding not getting my hot ends refunded someone has suddenly found them in the warehouse and issued a refund for them.
As i said in the first post it was the principle of being ignored and not getting the refund owed that made me not want to continue with Bambu, but finally they have responded, apologized and refunded me.
Itās been weeks or is it months ? since Bambu said to stop using the A1 and i will admit Iām in printing withdrawal territory and have to decide what Iām doing next.
I hope you guys that are waiting for Bambu to respond get a solution you can be happy with.
It has been 122 days since I received the notice from Bambulab USA to stop using the printer that I had received only 10 days prior to that.
On a different note I received a reply late last night apologizing again, repeating most of the boiler-plate from months ago and offering to refund or repair my printer only NOW they say that a new bed can be shipped in 24 hours.
No mention of how to begin the refund process except to reach out to them again - which I have done at least 12 times each time telling them I want a refund.
No mention of the CPSC, no explanation of why nobody has been notified as to the status of the hold placed on repairs, nothing, except, drumroll pleaseā¦
the offer of a randomly selected roll of filament for free as a token gesture for all of the problems
Unbelievable. Stupid? Insulting? Clueless? I donāt even know where to start with that one. Literally a grain of sand against the inconvenience of having paid for this bloody thing months ago and them having the use of my money for four months while I had the use of the printer for about 8 days. Thatās an incredible $84 per day, not counting the cost of filament. Lolol.
If true,ā¦ Yeah thatās very unprofessional of Bambulabs.
I still have my P1S combo but it is āNOTā the turn key 3D printing solution they claim and advertise to be, it just isnāt.
Poor choice of words. People share here their personal experience with BL, really bad ones as well as not that bad but still. This forum (and not only this one) is full with such āif trueā situationsā¦ Perhaps by disputing each and everyone of theseā¦āuntrueā experiences, challenge each and every one of these BL customers you may uncover "the truth ".
Hmmmā¦ āIf trueā what you say, thenā¦ āyeah, thatās very unprofessional of Bambulabsā.
Regarding the hot-ends returned with your printer Bambu has this to say in the instructions for returning items purchased with your printer:
āFurthermore, please be aware that Bambu Lab filaments, hardware kits, and swatches are non-refundable. If you plan to use the A1 printer in the future, we recommend keeping all A1 accessories for future use. However, if you have decided not to use the A1 printer and insist on returning the accessories, please provide us with a detailed list and pictures of the items for inspection purposes.ā
A completely illegal statement on two levels - one based on law in many places and the other based on the credit card agreement in place between Bambulab and the major credit card companies. Why they make such stupid statements is simply beyond me.
As I said in a previous post in this thread I simply canāt allow a company to treat me so badly with poor (almost non-existent) customer service and employees who post publicly in the community that their users lie about issues and then lock the discussion when you point out that everything you have said is completely factual and documented in the support ticket that they have ignored. Of course the employee ignored that part of the reply and de-listed the thread making it all but invisible to others.
I have this morning received a return label for my A1 printer. I wanted so badly for Bambulab to do the right thing but they actually canāt be bothered to respond to anything said in the support ticket except with boiler plate canned answers. Between their robotic ācustomer serviceā and their employeeās poor response here on the forums I canāt wait to be finished with any dealings with Bambulab.
You may think so and thatās ok but I donāt. No way to know for sure whatās true on this forum or most any online forum for that matter. I do sympathize with the person who says heās dealing with issues from bambulabs. āIfā what he or she says is true it is in fact very unprofessional of bambulabs.
No not āallā reviews say itās the greatest thing and not all reviews say itās the worst either. Each personās experience with the printer may be different and thatās ok. Some people have had great results others not so much.
I was going to post that with the /s for sarcasm commonly used on Reddit posts to indicate that they are intended as sarcastic humor but wasnāt sure that would be understood so posted an emoji instead. Several others clearly got it, you clearly did not. Shrug.
