I received the same response as thisnoise, but had some follow up questions. I asked who the payment provider was, which of my models were affected and if it will have any impact on point redemption.
The payment provider question was completely ignored, and they didn’t actually tell which of my models specifically are affected, but I did receive assurances that redemption won’t be a problem.

You’ll notice too that in the first response from support (pic uploaded by thenoise) that they talk about how to avoid problems with models you upload in the future, while this reply leaves the door open for your models to be restored, offering suggestions on how to adjust the models.
Their use of the term ‘existing points’ had me seeking further clarification so I asked: “You said this won’t affect my ability to use my existing points, but what about points earned from those models in the future? Even though the visibility is reduced, they will still get the odd boost and download target. Will those points be able to be redeemed?” This is the response that I received

This reply seems to contradict the response I received earlier, and if true, this is where I believe Bambu will have issues. I think it’ll be pretty hard for Bambu to justify telling their users that they can’t redeem their points earned on these models because of an IP claim that apparently came from Bambu themselves, and not the IP holders, yet they will continue to leave these models on their website so they can continue to profit from them by way of filament sales and such.
Hopefully that’s not the case and it’s just reduced visibility, which means reduced points, until you can fix your model. And if your model is deemed too infringing, and un-fixable, then you just use the visibility circumvention technique outlined in the initial support response “To ensure your designs remain accessible, we suggest organizing them into collections and sharing direct links of the collections to your followers.”
For the record, I don’t believe there is any malicious intent on behalf of Bambu. I think this was done as an alternative to flat out removing a model and immediately sending a user -10k (or whatever) into the hole. This way it gives the user a chance to resolve the issue, but it was poorly implemented imo. If there are IP concerns with these models and points earned on them aren’t redeemable, then they should be moved to private instead of being left up to continue to promote MakerWorld, even if it’s in a reduced capacity.
Some things that don’t make sense:
- If there are IP reports put in on some of my models, why aren’t I being told about it? I had to submit a ticket about my model disappearing from search results in order to find out about an apparent IP claim. Why aren’t they showing up in the fancy new IP-report-against-me section of my profile? Especially if it’s an issue that can be fixed.

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Who is the mysterious Payment Provider? Seeing as how Bambu doesn’t sell their gift cards for actual money, are gift cards not taken care of in house? Which would make the payment provider Bambu themselves. And if it’s not them, then who? Paypal?
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If the PP isn’t Bambu themselves, then I find it very odd that a 3rd party company like Paypal or whomever, seemingly has arbitrary control over which models are visible on MakerWorld and which models aren’t.
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No consistency in affected models. I have three very similar Star Wars models, an AT-AT, AT-ST, and AT-RT, with only one of them being infringing apparently.