I placed an order on 4/15/26 and it was for 10 spools of filament. This is my very first order with Bambu Labs after buying my new P2S from Best Buy a few days earlier. They shipped the filament from 3 different warehouses I guess due to not having all the colors I ordered at one location. I have gotten most of my order except for 2 spools of filament. The order I haven’t received yet was shipped from only 5 hours away from where I live and has been shipped now for over 8 days. It showed to be in my city at one point but now shows in transit to next facility for 5 days now even though it was already in my city. I was wanting to order more filament but I am not to sure I should risk it since I can’t even get my first order delivered correctly. Anyway to get someone to check on this? I know it is USPS that is the problem but if I can’t get an order I guess I will have to use other filament and not buy Bambu.
You need to file a support ticket on the web portal, sorry I don’t have the exact URL but you can start here (log in first)
Did you open a support ticket? I had two HTs never leave the warehouse and after the second response to the ticket they sent replacements. I never got the originals. It was UPS though, and it never made it to them so I guess someone got a few HTs haha
OK I will do that thanks.
If you haven’t already, create a ticket and supply every piece of evidence.
Bambu Lab are notoriously bad and delivery support issues. They feign ignorance, pretend they are not responsible and tell you that you must interact with the company THEY chose and contracted with.
If they do not act professionally, then if your payment method allows it, perform a chargeback or whatever fund cancellation allowed.
Makes wish I hadn’t bought this P2S if the support is that bad.
Yes I have now. Thanks! I appreciate it.
Dont let a wet blanket get thrown on you, it’s not that bad for everyone. I opened a ticket, got the repsonse they would investigate give then a few days, I responded a few days later and asked what the next steps were and two new HTs arrived a few days later with an apology.
Ok I hope I have that kind of luck. I want to order about $200 more of filament but will not unless this problem is taking care of.
The printers are great, it is customer support that sucks.
Since we’re both in the US, there are many cases of “great moments in USPS shipping”. I ordered something from Amazon, we have a distribution center 5 miles from my house. It was shipped from there and got routed to three different major hubs before getting to me. It happens.
lol yeah that sounds about right. I sold decals on Ebay and Etsy for years and I have had USPS loose all kinds of stuff so I can relate to that for sure!!