Printer stops in the middle of fixing an error

I’m getting a “failed to pull filament out of tool head” alert , I noticed my printer trying to pull it out for a second and then just giving up and giving me the alert again. The gears stay open but it just straight up stops pulling it. How to fix? https://files.catbox.moe/832r3c.mov

that feels like a firmware bug, I never seen my A1 showing an error like that :S