Printers not delivered, no solution from support

[theStonefox]

So yeah, two lost printers in a row. First a P2S, now an A1. Both “delivered” but never received.
After 4 previous complaints about the shipping company (SEUR) and their policy of dropping off packages without signature, ID or verification; no change in policy… just empty thank you for your suggestion responses. Looks like the chicken finally came home to roost… and somehow I’m the one left holding all the eggs; none of which actually, you know…. showed up

The previous experience was a H2C with a loose toolhead and a back and forth with support so they at least send me a toolhead so I didnt have to disassemble the entire assembly and fix a defective product.

The P2S was resent, however the A1 combo is stuck in support limbo. It’s been over 8 weeks since ordering and 5 weeks of “ongoing investigation” with no resolution. High EU shipping fees, zero accountability, endless template replies. I wish I could say its an april fools joke, but its not

I have around 20 gift cards to spend, yet I can’t even use them because orders keep getting lost. Another package disappears, and somehow I’m the one being treated like I’m at fault.

The engineering and software is top notch, however the support… not even close to the other brands and the MW team, who actually read what I say and solve the issue.

Going to do a round of public posting for a week, and I guess the next step is legal action

The saga continues below:

April 02: The support bot is late to making an April fools joke. Decides to go ahead and close my ticket

April 02, supplemental:

I have received a reply to my question why is my ticket being closed. Good news!
My case has been thoroughly reviewed and escalated to a specialist team for further investigation. To reach the best possible solution, they are taking the necessary time to address it properly. I am resting assured that a dedicated agent will follow my case and get back to me within 1-2 business days.

I am kindly waiting patiently during this time. They are grateful for my patience and understanding.

April 04: The dedicated agent actually came through . They decided in my favor and a replacement printer is to be sent.

April 06: Replacement printer is sent, but the issue is not whether its sent or not; the issue is will it arrive or get lost again

[CarbonForge]

It shouldn’t be on you to wait while the BL logistics team bumbles about.

If you paid by credit card, do a chargeback. Those don’t get dragged out.

As soon as your chargeback is complete, immediately order another printer.

Sooner or later, someone’s gonna clue in at BL that something is up with this shipper.

[RocketSled]

@theStonefox

policy of dropping off packages without signature, ID or verification

I’ve had FedEx, UPS, and DHL all leave packages that were specifically specified as “signature required”. As a result, I don’t trust that they’ll do it anymore, and I make sure to be home for the delivery (or if I can’t, I change delivery instructions to a neighbor, or “will pick up” at the local distribution center). The hassle of having an expensive item stolen is worse than the hassle of making sure someone is there to accept the delivery…

[theStonefox]

Gift cards were used, so another avenue will have to be taken. I am in favor for reaching an amicable solution.

I can see it is suspicious two printers went missing, but unless they can show my signature or the delivery staff can provide my SSN for that delivery; it falls squarely on BL to make this right.

[theStonefox]

This is why I complained previously, basically every order was left at the doorman/building admin’s office even though I am at home ( that is not his job). Holes in boxes is meh… expected, the printers are packed very well.

I work from home, and there is always someone there, they never call beforehand and one time he actually faked that the intercom system would not let open the door and made me come down.

While I was receiving it downstairs, another person buzzed and door got mysteriously repaired lol