Reloading AMS 2 pro each print

I have 2 AMS 2 pro’s connected to my left printer system on my H2C. Every time I go to print a job I have to reset the AMS 2 because it told me the motor 1 in the AMS 2 has too much resistance. The filament is not caught up and moves freely. I have tried several other things but they all seem clear. So I reset the AMS 2 pro’s to the printer and it prints fine. Then when I try to print another job the same error occurs and I have to rethink the AMS 2 pro’s again. Is this normal?