So from what i am seeing many people have received the new bed, yet I have not. Am i the only one that has not?
I have updated the ticket many times and have not heard a word back in months!!
I was happy with how they handled this recall at first but at this point feel like maybe i should have just returned the printer cause it just an expensive paper weight at this point.
How do i get anywhere with this?
thanks,
Travis
Hey Travis, Sorry to hear about your bad experience with bambulab CS. I hope that you can maybe contact bambulabs live agent and request that your ticket be seen from there for now. Ive experienced such things before and this method has worked for me so i think that it will work for you! One last thing, **
> contact them at their business hours
** since they won’t respond if its past a certain time. I hope this message find you well!
I have looked to find a live agent and all I get is the AI. How can contact their live agents?
thanks
I only received the information yesterday that I was being packaged and then a few hours later I received the tracking number. However, the day before I opened a new ticket in which I asked very boldly how long I would have to wait for the heated bed. With reference to the actual ticket number. I cannot say whether it is a coincidence that I received the confirmation of the shipment a day later. Maybe you should try that too. 
I will give it a go!
fingers crossed it works. thanks for the input!!
Hi Travis. No you’re not the only one. I submitted a ticket on 2/7/2024 and still nothing yet. I’m in the United States. Ohio.
Last response was on 4/26/24. See below.
“Thanks for contacting Bambulab support.The new and improved A1 heatbeds are being shipped in batches by air to our global warehouses. Upon the arrival of the replacement heatbeds, we will reach out to each A1 owner who has opened a ticket and opted for a heatbed replacement, and we will arrange shipments gradually. Thank you for your patience.We apologize for any inconvenience this may have caused and appreciate your understanding.”
I’m giving it a few more days and then I’m submitting another ticket. Bummer that the new A1 is shipping and I can’t even use the one I bought 6 months ago. They should support & service their existing customers first.
Hey Travis! Its me again, I’ve seen that you had problem to find the live agent welp no need to be confused. Im here to help you, in this picture as you can see i send the bambulab robot that you were talking about a text saying “Live Agent” and as you can see you can click on the blue text and it will activate the live chat with the live agent from bambulab directly, hope this helps!
