As my 2nd AMS arrived after the 5th of October cut off point for the sale starting, I am entitled to the price difference.
After wrangling with support, both webchat and tickets, they finally agreed early morning on the 22nd of October to provide the difference in price with a gift card.
They said they required 4 working days which came and went on the 25th of October.
I still haven’t heard anything.
I have updated the ticket again!
Just once, I would like BL to say something they can stick to.