Add it here.
Do they mean “snaps easily” into place or “snaps easily” onto the cable?
The problem with users is they do not value free stuff and can’t be bothered to provide decent feedback.
I believe a photo is required for all negative reports.
The reports are there to serve three purposes.
- Tell the world it worked.
- Tell the designer it failed so they can fix it.
- Get a fix to the user.
The vast majority of negative reports I have seen in the forum and the ones I have received rarely provide sufficient information to help the user get a solution.
If your user believes the cable clips break easily, how are they going to get one from you that doesn’t?
If they are say it works so well it snaps easily into place, how will people know that is what they meant?