Thank you for replying and looking into the last communication. Please review all communications in this support ticket.
I did receive that email which was over 48hrs ago. It’s an email every 24hrs. or longer. There’s never a full conversation even if I reply within minutes of receiving an email from Bambu.
Now Teddy wants to give me a voucher to order a part to replace a functioning part in the filament hub that was sent over a week ago. Obviously there’s an issue with the filament hub. So send me a new filament hub. Noooo… Make the customer do more work because support can’t just send another replacement hub.
I diagnosed the issue and it’s not the extrusion wheel as I’ve confirmed that the wheel works. In order to do that I had to disassemble my P1P AMS. Why does a customer have to disassemble functioning equipment in order to prove to support that their diagnosis is incorrect.
A customer should never have to wait over 35 days to get a $350 item fixed under warranty or replaced. Support expects too much from the customer by the tasks they request from the customer. Just like @iztrky has said. We thought we were purchasing a product from a company that supports it’s customer. Sending one email every 24hrs, maybe, 5 days a week is not showing urgency to your customer.
There’s only 3 options to resolve this support ticket.
- send a another filament hub
- send a replacement AMS
- refund my money
Here’s my forum thread discussing this support incident.
Horrible support has finally reached me - Other topics - Bambu Lab Community Forum