This seems to be the norm with Bambu Lab support unfortunately.
My P1P came with a pretty badly warped bed, opened a ticket on 3/11 with pictures showing how bad it was. Got a reply back in a few hours asking for the logs. Sent them the logs right away and it’s been crickets since then, almost a week with no response.
I’m betting when they do finally respond again instead of replacing my bed it will be with some useless troubleshooting steps and then I’ll have to play the waiting game for another week or two.