Technical support

[edlboston]

China has been on holiday for the last two weeks in January (not sure about the dates) and I think they have a large backlog of tickets to get through.

EDIT: Found the info:

X1 Carbon and Support Ticket Experience

If you go to their web page, there is a message at the top… Due to labor shortage during Lunar new year between Jan 21st and Jan 28th, customer may experience slight delays in order shipment. We appologize for the inconvenience. Hopefully things will start getting back to normal next week.