Trying to submit a ticket and cant

Help again.?

So Im tired of trying to do this extruder error on my own. No one seems to be able to help me. I am tired of being an island unto myself. I tried to submit a ticket on my computer but I need to submit print logs, and it wont let me send the ticket without that. I can save a draft, but cant edit it on my handy app.
Itry to send a ticket from my handy app and it all says no internet connection. It wont work if I internt, it wont work if i wifi, it wont work if i follow all their instructions. It is most up to date app. Wht can I do? I dont have a way to get the printer logs from the printer to my computer to send it. I cant get the app to connect to that printer data either, BUT the app connects to the printer enough to tell me there are errors on my printer. Why is it all going wrong at once?

Sounds very frustrating. What printer do you have and what OS do you run?

You can create a ticket on the PC under the “general” category and it won’t require logs.

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Ill try that, thank you
I cant tell you how hard this entire process is… I am not a techy person to begin with.

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