Hi, a user says he can’t give 5 stars because the system prevents him from doing so.
Is there a bug or is it a feature?
Thanks you 
Yes.
I’ve experienced myself and mentioned it here before with others commenting they also experienced the same thing.
Sometimes the printer doesn’t register a successful print even if the print was successful and the user didn’t tell the printer at the end the print failed.
I printed a model that I really liked which went very well, no issues, the printer didn’t report any problems either.
I went to review it when prompted and tried selecting 5 stars and it told me I couldn’t as I needed at least one successful print, it was then I noticed it had marked the only time I printed it as failed, despite my not experiencing any issues.
I decided not to rate the model as I felt incorrectly rating it poorly was worse than not rating it.
Unfortunately, not all consider that and I have been on the receiving end of a well-meaning person who felt a 3-star review was better than nothing. Entirely unaware it’s actually a negative review that can have consequences.
I thought the only limitation was 3 or less for a failure, I wasn’t aware of a no more than 4 rating issue.
Suggestion
Use the report button to inform BL of the issue and they may adjust the rating as it’s clear that was the user’s intention or remove it entirely.
I had a couple of malicious ratings successfully removed.
1 Like
Sorry but since when is 4stars a negative? Thats a bit rich in my opinion.
2 Likes
Exactly. I can see 3 stars being “negative” because you earn less points if the average rating for a print profile goes below a 4.0. If someone rates my model with a 4 it would always be appreciated to know what could make it better, but not required.
1 Like
I see this from a different perspective, I would like to give the creator 4/5 stars on a successful print which I am unable to on some occasions as the print has not registered a successful print. I don’t feel it is fair on the person who went to the trouble to provide a model and doesn’t get the credit they deserve. I would like an option where I can change the status.
I found this happens when you cancel a print thats gone through the cloud
which you then reprint from the saved file on the sdcard . it appears it needs to be re/registered via the cloud for it to count
Yeah, I have several prints I cannot give above 3 stars because Studio and Handy think it failed. So I didn’t leave a rating. I don’t really want to print those again just to rate it. Wish I could.