First, I suggest a usability tag or Category since this typically spans the product categories (AMS and Printer and Software = use case = usability). Usability should not be a product-request or bug-report.
Second - as a new/infrequent user with competency in usability in tech applications, I have noticed a few issues which are usually only captured when first experiencing something.
Here’s an example:
When I check the box to use supports, there should be a prompt to pick a material for supports. Or a check of the AMS to see if there is a support material loaded and at least suggest using it. By default it will print a model and supports with the same material.
Experienced users will not even notice this as an issue - it’s “How BS works.” Novice users may struggle to find how to address the issue since it is not a topic of interest for experienced users.
There are plenty of places where BS gets it right, and it is probably the easiest slicer out there, but as additive printing becomes more popular the tolerance for usability issues declines and expectations increase. Not to mention that the printer looks like an appliance and not a nerdy gadget. This raises the intuitive expectation levels accordingly. Let us novice users help!
It sounds like what you’re referring to as what most software developers would say are “Quality of life” features. Those are the little things we all too often take for granted such as moving to the next field on a form by hitting a space or perhaps the enter key.
I’m not sure that you’ll get very far with that request. Bambu has by deed and actions demonstrating a complete lack of “listening” skills when it comes to user feedback that is not directly related to quality of print.
There was a recent post here where someone suggested what would appear to be a simple request. Evidence showed that not only did Bambu ignore that request, they doubled down and went directly against that request in a manner that required more effort than if they simply did nothing. Here is that post if you want to get a taste. Feature request - Auto switch off light
Thanks for the welcome!
Yes Quality of Life is a similar topic but geared more towards expert users.
I hope the emphasis evolves as market growth puts more pressure on new user experience as differentiator.
Let’s recognize it is difficult for small companies to do everything well and sometimes to avoid stepping on their own feet. And keep holding them accountable!
I’ll freely admit—and my posting history backs it up—that I’m pretty jaded when it comes to Bambu. Honestly, I think you’re giving them way too much credit, probably because you haven’t yet run into Bambu’s “Great Stonewall of China” approach to customer feedback. They make the corporate sharks at Apple and Microsoft look like Mother Teresa by comparison.
This isn’t about not having resources, as I referenced in the link above; it’s about Bambu actively choosing to go in the exact opposite direction of user feedback. That’s what I mean when I talk about corporate arrogance versus a resource-starved startup—which, by the way, Bambu stopped being a long time ago. In the case I linked to, we see Bambu using their supposed “limited resources” not to improve the product, but to make a feature worse and show users who’s in charge. It’s not just passive-aggressive; it’s pure arrogance.
I’m posting this on the slim chance that someone at Bambu actually reads feedback like this and thinks, “Hey… maybe it’s not great business to tick off our customers.” But yeah, not holding my breath.
