Why do they not have it as automatic capitals? none of their serials are lower case, makes no sense…. another day of running the C from usb stick…. sad face.
Dear valued customer,
The request you submitted to activate SN was rejected for the following reason: Please resubmit with no lowercase letters. you can click to view your specific information.
We appreciate your understanding and patience,as well as your cooperation.
Let us know if you need any other support.
AP board glue, I have to assume you mean the one 6 wire clip left of the heatsink? Should I hot glue it in? That’s the only one that had a retaining substance on it.
mine came with a new 6 pin cable (and the new usb connector that i also installed) that runs to the external usb connection. old connector i was able to slice the retaining glue substance to remove the clip safely. honestly, it felt more like resistor dip substance than a glue, but whatever. easy peasy, just glad i dont have to jtag this thing like i used to do with dishnetwork/dtv receivers back in the football card days…
They definitely could change the property of the webform field to become Upper Case automatically.
Additionally, If they are already aware of the fact that you used Lower Case characters, they could also have corrected that and let the process run through with the corrected SN.
@SupportAssistant Improving this process could save a lot of annoyance from the users.
I have already reported this issue to our team, so we can improve it ASAP. The capitalization of the letters should not matter, so it might be a different reason for it.
Agreed, or even a highlight next to the entry box that all letters must be capitalized. Extra salt on the wound of dealing with the time delay is painful.
In regards to the glue - usually, it’s used during manufacturing to ensure the connectors remain in place during shipping. The glue also helps with vibration that comes when printing, so it’s recommended to add some just to be safe.
Uppercase-only serial validation is common, but usually handled silently in the background. Rejecting a request instead of auto-correcting seems outdated for modern device software.
