X2D nozzle scratching plate and damaging heatbed

[user_1295807254]

I’ve only been using the X2D for about a week. When I first bought it, I ran all the automatic leveling and calibration features exactly as instructed. However, I feel like the nozzle is too close to the heatbed. At one point, it even cut into the heatbed, leaving a long visible scratch caused by the nozzle, but I assumed it was just an issue with my print file.

The worst case happened two days ago: during a print, the nozzle clearly cut into the heatbed again, just like in the photo below. I was really worried and stopped all my printing immediately.

I want to ask if anyone has experienced the same issue. If so, how did you fix it? I’ve already opened a new ticket with Bambu Support about this problem, but it’s been two days and I still haven’t received any response. I would appreciate any advice from everyone.

[Siem]

Yes, I experienced the same issue when using the CytoGrip Glacier build plate from BIQU. In my case, Auto Bed Leveling wasn’t enabled, and I had previously probed the bed on that same build plate for another print. As a result, the nozzle scratched the blue coating off the build plate.

After switching back to the textured PEI plate, I no longer had that problem. If I were you, I would either switch to an engineering plate or re-probe the main heatbed using a piece of paper to set the correct nozzle height before printing

Hope that helps