Over ten days ago I asked Bambu Support for warranty assistance on a failed AMS first stage feeder. I have heard nothing back from them.Nothing. Zero.
My original request included a detailed description, all of the troubleshooting steps, log files, serial numbers, etc. It was very complete. It followed the Wiki troubleshooting steps, included power cycling, etc etc etc.
My First Stage feeders are still in-warranty…even within the skimpy 3 month warranty Bambu grants for first stage feeders (the rest of the machine gets 12 months.)
I have heard absolutely nothing from Bambu.
This is absolutely the worst customer service I have ever experienced from any company. Is this typical of them? Or, has something gone wrong? is there any way to actually get service?
I really don’t need or want to hear about how busy they may be, or how fast they may be growing, or about upcoming Chinese holidays. Those are irrelevant. It is a company’s job to provide the warranty service they promised.
Perhaps their slogan should be: “At Bambu we promise prompt service…no matter how long it takes.”
World’s worst? Nah, USPS has that covered. The fiasco in Houston where they ripped out the sorting machines to upgrade them only to find out the new ones won’t fit in the building and crippling mail service for 150 miles. Then they stopped taking mail search cases for a while and just closed the ones people had opened with no searching or investigating at all.
Try running a business that ships products to customers when you are in that area of destruction.
Wanna the icing on the cake ?
I never seen a such incompentent company, I opened a ticket to change my email address because I miss one dot when I created my account.
Even the simpliest thing in Client Support… just change an email it’s impossible.
They just answered me: Nope we cannot, you’re ****** you need to create another account.
Why ? Why Creality let you change your email, why the simpliest and dumbier webservice let you change your email ? Why Bambu Lab cannot do that ?
I mean, it’s my own mistake… but Bambu support is ■■■■even for the simplest request. Their answer level is lower than “Did you try to reboot your computer?”.
I knew, for the dot into the email adress, and it’s all fine ahah dont worry, it,s just another case, sometimes with Bambu support we are clearly not supported as we should. For the dumbiest, and easiest case of mine, or for RMA.
Sometimes I feel like a pigeon, I buy but I cannot be sure if the service will be as expected and as sold by Bambu. It’s a russian roulette.
